Compaq Analyze User Guide | 2.13 Service Obligations

G Compaq Analyze User Guide | 2.13 Service Obligationss,

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2 (
:  2.13   Service Obligations

(Your service obligation describes the details of your service agreement. You can view an existing service obligation or override an expired obligation from the command line. See Chapter 1 for more information about service obligations.

2 (
: 2.13.1   Show

(JTo view the service obligation for a machine, enter the following command:

(@desta servob show

(ŒThis displays all the information associated with your service obligation. The following example depicts the service obligation information:

WEBES Service Obligation Status
-------------------------------

'   Service Obligation:            Valid
*   Service Obligation Number:     50036123
*   System Serial Number:          50036123
(   Service Provider Company Name: Compaq

2 (
: 2.13.2   Override

(®If you need to view the analysis or translation results on a computer without a valid service obligation, you can override the service obligation using the following command:

(Ddesta servob override

(Overriding does not change the service obligation; rather, it enables your service provider to use Compaq Analyze without a valid service obligation. Overriding the obligation enables you to view Compaq Analyze report output for one hour regardless of your obligation status.

(wThe following example shows the prompts that appear when you override the service obligation along with sample answers:

!WEBES Service Obligation Override
!---------------------------------

OService Provider Company Name? Compaq
SService Provider Employee Name? Jack Smith
UService Provider Employee ID#? 000000000000
___.
<WARNING on March 28, 2000 7:36:01 AM MST (0.037 sec elapsed)
. Obligation Information Changed as follows:
Q Obligation overridden for service provider until Tue Mar 28 08:36:01 MST 2000
J by Jack Smith (000000000000) of Compaq on Tue Mar 28 07:36:01 MST 2000
Current Thread[main,5,main]

(sThe override information is included in the output resulting from any subsequent analysis or translation operation.

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