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D This chapter describes how to interpret messages and solve problems F with printing on PostScript printers. If the problem cannot be solved ? without privileged authority, see your system manager for help. i 17.1 Displaying and Saving Error Messages
B To detect, understand, and solve problems with print jobs, gather G information about the print job as it is processed. The following list . describes some ways to gather the information:
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" A $ PRINT /PARAMETERS=MESSAGES=PRINT MYFILE.PS |
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" @ $ PRINT /PARAMETERS=MESSAGES=KEEP MYFILE.PS |
@ Interpreting print job messages can help you to solve print job @ problems and to submit more successful and efficient print jobs.
G You should try to determine the source of messages. Some messages come p from the PostScript code in the printer (see Section 17.2.1).
L Messages often come from the DECprint Supervisor software. The file you are | printing or the OpenVMS system can send messages (see Section 17.2.2).
E If you print to a PrintServer printer, you can receive messages from u the PrintServer Supporting Host software (see Section 17.2.3). < 17.2.1 PostScript Errors
B PostScript errors can be identified by the phrase "offending command is name".
> The PostScript printer contains a PostScript interpreter that G translates PostScript code into mechanical functions that transfer the 6 data onto the physical page through marking functions.
H Many applications generate PostScript files, and many types of printers B print in PostScript. Files and printers are not always completely compatible.
E You can solve some PostScript printing problems using the techniques L described in Section 4.7.
C If your application generates PostScript Level 3 files, you need a H printer that supports PostScript Level 3. If your application generates F PostScript Level 2 files, you need a printer that supports PostScript F Level 2 or Level 3. PostScript Level 1 files can generally be printed 4 on PostScript Level 1, Level 2 and Level 3 printers.
G If a PostScript error is generated from printing non-PostScript files, < the application that generated the files should be modified.
C Not all PostScript printers are capable of printing all PostScript G images and documents. Depending on what type of printer you are using, E certain PostScript files may or may not exceed the printer's virtual H memory limitations. The success of printing these files depends largely on:
= If your print job fails to print because of a virtual memory , limitation, you receive the following error:
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" @ %DCPS-W-VMERROR, vmerror: PostScript virtual memory exhausted - & offending command is string. |
3 You can do one of the following to fix the problem:
K Messages from the DECprint Supervisor software start with the prefix DCPS. B These messages and the actions you should take when they indicate U problems, are described in Appendix A.
> The OpenVMS system provides the queue manager for the OpenVMS G batch/print queuing system. When your print job stops or is terminated G by the queue manager, it sends OpenVMS messages to your terminal. When C you have enabled message notification by including /NOTIFY in your H PRINT command, you receive messages from both the OpenVMS queue manager % and the DECprint Supervisor software. T 17.2.3 Solving PrintServer Software Problems
@ The PrintServer Software provides the management of PrintServer B printers and sends messages to indicate when print jobs encounter H problems. You can use the Remote Console facility or the Printer Status 3 monitor to check the current status of the printer. c 17.2.4 Problems with Files Generated on a PC or Macintosh System
D Files generated by PC or Macintosh applications may be incompatable „ with your printer or DCPS. See Section 4.3 for more information. S 17.3 Getting Help On Line
H If you receive error messages about your PRINT parameters, use the HELP D command to ensure that you are using valid values. You can get help H about the PRINT parameters by entering the HELP PRINT_PARAMETER command.
F For those parameters that control printer-specific features, the HELP A file lists the acceptable parameters. Enter HELP PRINT_PARAMETER D followed by the parameter name (such as INPUT_TRAY). Then enter the name of the printer model.
H For example, to display a list of the input tray values for PrintServer & printers, enter the following command:
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" B $ HELP PRINT_PARAMETER INPUT_TRAY PRINTSERVER |
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" PRINT_Parameter INPUT_TRAY PrintServer_Printers 3 +-------------------------------------+ 3 | Input tray | PrintServer | 3 | Values | 20 | 32 | 40 | 17 | 3 +-------------------------------------+ 3 | MANUAL_FEED | | | | X* | 3 | NOMANUAL_FEED | | | | X* | 3 +-------------------------------------+ 3 | BOTTOM | X | X | | X | 3 +-------------------------------------+ 3 | TOP | X | X | X | X | 3 +-------------------------------------+ 3 | ENVELOPE_FEEDER | | | | X | 3 +-------------------------------------+ 3 | LCIT | X | X | X | X | 3 +-------------------------------------+ 3 | MIDDLE | X | X | X | | 3 +-------------------------------------+ 6 * With PrintServer Supporting Host V5.0 |
E This chapter provides general user information about using DCPS with ” specific printers. Refer to the System Manager's GuideSystem Manager's Guide and Release NotesRelease Notes for ( additional printer-specific information. w 18.1 DIGITAL Colorwriter LSR 2000+ Printer
F The DIGITAL Colorwriter LSR 2000+ printer is an upgrade to G the DIGITAL Colorwriter LSR 2000. References in the DCPS documentation > to the DIGITAL Colorwriter LSR 2000 also apply to the DIGITAL ! Colorwriter LSR 2000+. \ 18.1.1 Requests for Unloaded Sheet Sizes
I If you specify a sheet size that is supported by the printer but not I currently loaded in any of its input trays, the printer will request K that you load the specified sheet size. In other printers, the request ' is rejected with a SIZNOTAVL error. o 18.1.2 INPUT_TRAY and PAGE_SIZE or SHEET_SIZE Parameters
G DCPS does not allow you to specify both a paper size and an input tray F when using the Colorwriter LSR 2000, due to a printer restriction. If D you attempt to do so, you will get a NOSHEETANDTRAY error. You can, 3 however, specify one as long as you omit the other. L 18.1.3 ANSI Translator Limits Output to 64 Lines
? The Colorwriter LSR 2000 printer has a minimum top margin of a E half-inch, which limits the imageable area to less than the 66 lines G required to display text at the default font size on A-size sheets. To E prevent the top lines of each page from overlapping the nonimageable @ area, the ANSI translator reduces the normal output to 64 lines.
F If you wish to use 66 lines you can do so by specifying parameters of F (NUMBER_UP=1) or (LAYUP=COLORWRITER-2000-FULL-PAGE). These parameters 4 cause DCPS to scale the image to the imageable area. j 18.2 DIGITAL DECcolorwriter 1000 Printer
V 18.2.1 Printer-Specific Setup Modules
B You can use the setup modules listed in the table below to change . various printer attributes for your print job.
| Setup Module | &Description |
|---|---|
| DCW1000_STANDARD | / 300 x 300 dpi; fastest printing at 2 ppm |
| DCW1000_ENHANCED | 3 300 x 300 dpi with dither enhance at 1.5 ppm |
| DCW1000_HIGHRES | 1 300 x 600 dpi with dither enhance at 1 ppm |
| DCW1000_VIVDBLUE | More blue than purple |
| DCW1000_DISPLAY | 0 Picture light; monitor display simulation |
| DCW1000_SIMPRESS | Printing press simulation |
| DCW1000_NOCORECT | # No color correction; DEFAULT |
? For example, the following command prints at 300 x 600 DPI and specifies vivid blue colors:
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" R $ PRINT /NOTIFY /SETUP=(DCW1000_VIVDBLUE,DCW1000_HIGRES) file |
H Deleting a job printing on the DEClaser 1152 printer can cause the next / job to hang when all of these conditions exist:
H This next job does not print, but remains in the queue as printing, and H the queue eventually stalls. The problem occurs because the printer has G accepted an AppleTalk connection before it is ready. The hung job must E be deleted and submitted again. The job may take some time (up to 90 seconds) to delete. a 18.4 DIGITAL DEClaser 3500 Printer
S 18.4.1 Printer-Specific Setup Modules
B The modules described in this section apply to the DEClaser 3500 H printer only. They allow you to enhance resolution, enable toner saver F modes, and download a version of the DECimage-Lite image enhancement technology to the printer. U 18.4.1.1 Setup Modules for Resolution Enhancement
H The resolution enhancement setup modules perform smoothing to both text D and graphics. The level of smoothing is increased in the DARK setup G module and decreased in the LIGHT setup module. The dark setting makes B thin lines a little thicker and may not be desirable. The factory ; default setting for the printer is medium.
E The toner saver setup module DL3500_TSAVER renders all characters as G outlines and outlines dark areas of any graphics as well. This feature G is useful for draft copies of documents and provides a medium level of # resolution enhancement to the page. V 18.4.1.3 Setup Modules for DECimage-Lite
B The DECimage-Lite modules provide five different contrast (punch) settings:
| DL3500_DI_HC | Increase contrast by 20% |
| DL3500_DI_LC | Decrease contrast by 20% |
| DL3500_DI_BRIGHTER | ! Increase brightness by 10% |
| DL3500_DI_DARKER | Increase darkness by 10% |
| DL3500_DI_FLAT | ? Apply the special halftone without gray level adjustment |
Notes:
E The following example increases darkness for the specified print job:
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" @ $ PRINT /SETUP=(DL3500_RET_DARK) file-name |
E You can use four example files in [SYSHLP.EXAMPLES.DCPS] to help you A send FAX messages with the DEClaser 3500 printer, and may freely G distribute these files to driver developers and end users. These files H may be used on OpenVMS, UNIX®, or DOS operating systems that do not E have an application for using the DEClaser 3500 as a FAX sender. For G Microsoft Windows 3.1 and Macintosh systems, drivers are available for 8 sending a FAX and should be used instead of these files.
H Send these header files ahead of the actual PostScript or text file F that is to be faxed from the DEClaser 3500 printer and modify the D header files for each application. Each of the files is heavily I commented and contains additional information on how to edit and use % the files. In addition, the file F [SYSHLP.EXAMPLES.DCPS]FAX_3500_PRINTME.PS explains how to use the header files.
G You can also fax ANSI documents using the DEClaser 3500 fax option, in D addition to PostScript and text files as described above. Documents H consisting only of lines of printable ASCII characters can be sent as a ( text file following the instructions in D SYS$COMMON:[SYSHLP.EXAMPLES.DCPS]FAX_3500_PRINTME.PS, or as an ANSI D document as described below. Documents containing tabs, form feeds, F other control characters, or ANSI escape sequences must be sent using the instructions below.
G To fax an ANSI document, a privileged OpenVMS user must first create a E fax setup module which contains information about the fax recipient. F Once the setup module exists, you use the PRINT/SETUP command to send ANSI documents to the recipient.
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" L $ LIBRARY /CREATE /TEXT SYS$COMMON:[SYSLIB]library_name |
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" W $ LIBRARY /INSERT /TEXT SYS$COMMON:[SYSLIB]library_name - 2 _$ fax_settings_file |
; Now, you can fax ANSI documents with the following command:
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" d $ PRINT /PARAMETERS=DATA_TYPE=ANSI /SETUP=fax_settings_module fax_file |
H where fax_settings_module is the name of the setup module that G your system manager created and fax_file is the ANSI document that you want to fax. a 18.5 DIGITAL DEClaser 5100 Printer
S 18.5.1 Printer-Specific Setup Modules
F The following page-protection setup modules adjust the bitmap for the printed page.
| Setup Module | &Description |
|---|---|
| DL5100_PAGEPROT_ON | Full page bitmaps |
| DL5100_PAGEPROT_OFF | & Partial-page bitmaps and banding |
B Using the full-page bitmap is referred to as page-protection, and E allows complex pages to print. However, the requested resolution may , not be possible if memory resources are low.
H Page-protection settings take priority over resolution settings. If low F memory resources cause a conflict, the requested page-protection mode H takes precedence. Add the /NOTIFY switch on the print command line when E using these modules so that you can see any messages reported by the printer.
? The modules have no order dependency on the print command line.
H If the printer does not have sufficient memory resources to comply with F the request, and the parameters change to successfully print the job, D you receive a message containing that information. The message also F contains the modified parameters. The following is an example of this = message; the data varies according to the specific situation.
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D The following example prints at 600 DPI and enables page protection:
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" Q $ PRINT /NOTIFY /SETUP=(DL5100_PAGEPROT_ON,RES_600X600) file |
F When you print PCL files using the native PCL interpreter through the F LocalTalk port, you may see the following error when the PCL job ends:
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" A %DCPS-W-UNDEF, undefined: Name not known - offending command , is <1B>E<1B> ; %DCPS-E-FLUSHING, Rest of Job (to EOJ) will be ignored |
C The DIGITAL Laser Printer LN15+ is an upgrade to the DIGITAL Laser H Printer LN15. References in the DCPS documentation to the DIGITAL Laser ; Printer LN15 also apply to the DIGITAL Laser Printer LN15+. S 18.6.1 Extraneous USERDATA Messages Appear
B USERDATA messages from the job currently printing on the LN15 may A appear when your DCPS job is waiting to print. For example, such F messages will appear on your screen if you used the /NOTIFY qualifier H when printing. These messages should be ignored, as they have no affect on your job. A 18.6.2 Choosing Input Trays
F You will get erroneous output or receive an error message when trying H to print to the optional lower tray if the lower tray contains paper of E a different size than the top tray. If both input tray and and paper C size are specified using INPUT_TRAY=BOTTOM and either PAGE_SIZE or B SHEET_SIZE parameters, you will get a SIZNOTRAY error. Specifying ? INPUT_TRAY=BOTTOM without specifying paper size will result in B improperly positioned or truncated output. To avoid this problem, * select the bottom tray by paper size only.
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