CONTENTS Title Page Copyright Page Preface 1 Overview of ALL-IN-1 Mail Networks 1.1 Introduction 1.1.1 What is a Mail Network? 1.2 DECnet 1.3 Message Router 1.3.1 Message Router Transfer Service 1.3.2 Message Router Directory Service 1.3.3 Message Router Management Service 1.4 Message Router VMSmail Gateway 1.5 ALL-IN-1 User Agent 1.5.1 ALL-IN-1 Mailbox 1.5.2 The ALL-IN-1 Sender and Fetcher 1.5.3 Postmaster Account 1.6 Network Profile 2 Planning 2.1 Directories Provided with ALL-IN-1 2.2 Planning the Use of the Mail Directory 2.2.1 Benefits of Using the Mail Directory 2.2.2 Costs of Using the Mail Directory 2.2.3 Which Directory Should be the Primary Directory? 2.2.4 Should the Node be a World Search Node? 2.2.5 Should the Mail Directory be Remote? 2.2.6 Are Any Users Already in the Mail Directory? 2.3 Planning Message Router Exception Reporting 2.3.1 Planning the Configuration 2.4 Planning the Network Profile 3 Setting Up an ALL-IN-1 Mail System 3.1 State of the Mail System After Installation 3.1.1 Setting Up a Remote Mail Directory Server 3.2 Populating the Mail Directory 3.2.1 Populating the Mail Directory when Message Router is Local 3.2.2 Populating the Mail Directory when Message Router is Remote 3.2.3 Adopting Existing Mail Directory Entries 3.2.4 Deleting Multiple Entries 3.2.5 Authorizing Users to Send Mail To Non-Digital Systems 3.3 Changing the Mail Directory Setup After Installation 3.3.1 Changing the Primary Directory 3.3.2 Adopting the Mail Directory After Installation 3.4 Setting Up the ALL-IN-1 Mailbox 3.4.1 Setting Up the ALL-IN-1 Mailbox when Message Router is Local 3.4.2 Setting Up the ALL-IN-1 Mailbox when Message Router is Installed in a Mixed Architecture 3.4.3 Setting Up the ALL-IN-1 Mailbox when Message Router is Remote 3.4.4 Defining the ALL-IN-1 Mailbox Owner and Password 3.4.5 Moving the Mailbox to Another Node 3.5 Enabling Exception Reporting to Run as a Batch Job 3.5.1 Preparing to Run the Configuration Procedure 3.5.2 Running the Configuration Procedure 3.5.3 Restarting Your MAILbus System 3.6 Setting Up the Network Profile 3.6.1 Defining the Network Topology for the Network Profile 3.6.2 Entering ALL-IN-1 Users into the Network Profile 3.7 Specifying the Time Zone and Time Offset 3.8 Limiting the Number of Addressees on Messages 3.9 Defining the Format for Lists of Addressees 3.10 Configuring the Sender and Fetcher 4 Managing ALL-IN-1 Mail 4.1 Summary of Mail Management Tasks 4.2 Manage Messaging Menu 4.3 Displaying the Status of the Mail System 4.4 Setting Mail System Operating Conditions 4.4.1 Setting Minimum Free Blocks Required for Sender/Fetcher 4.4.2 Setting the Sender and Fetcher Retry Limits 4.4.3 Enabling Mail Directory Sorting 4.4.4 Enabling Mail Directory Updates 4.4.5 Directory Search Breakpoints 4.4.6 Specifying the Time Zone and Time Offset 4.4.7 Specifying a Mail Address for Manual Updates 4.4.8 Changing the Mailbox Password 4.4.9 Changing Default Sensitivity for New Mail 4.4.10 Overriding Read Receipts 4.5 Managing Senders and Fetchers 4.5.1 Selecting a Sender or Fetcher 4.5.2 Working with Senders or Fetchers 4.5.3 Creating a Fetcher 4.5.4 Configuring a Fetcher 4.5.5 Tracing 4.5.6 Displaying an Index of Queued Messages 4.5.6.1 Index of Queued Messages Menu Options 4.5.6.2 Marking a Message for Non-Processing 4.6 Monitoring the Log Files 4.6.1 Managing Error and Transaction Log Files 4.6.2 Switching Error and Transaction Log Files 4.6.3 Managing Trace Logs 4.6.4 Deleting Trace Logs 4.6.5 Managing Startup Logs 4.6.6 Deleting Startup Logs 4.7 Interactive Message Router Exception Reporting 4.7.1 Reconfiguring Exception Reporting 4.8 Resetting a User's Unread Message Count 4.9 Displaying the Status of a Message (SH) 4.10 Index of Deferred Messages 4.10.1 Index of Deferred Messages Menu Options 4.11 Index of Pending Messages 4.11.1 Index of Pending Messages Menu Options 4.12 Maintaining the Network Profile 4.12.1 Updating the Multi-Nodes File (ISM) 4.12.2 Deleting ALL-IN-1 Entries from the Network Profile 4.12.3 Maintaining Non-ALL-IN-1 Users (MAD) 4.13 Supporting a Remote Mail Directory 5 Addressing, Sending, and Delivering Messages 5.1 Introduction 5.1.1 Structure of Messages 5.2 Addressing Messages 5.2.1 Where ALL-IN-1 Searches for an Address 5.2.2 Addressing Users Who Are Not in One of the Directories 5.3 How the Sender Sends Messages 5.3.1 Sending Auto Replies, Delivery Receipts and Notifications 5.4 Sending Messages Written with WPS-PLUS 5.5 How the Fetcher Fetches Messages 5.5.1 If the Message Is Not Received 6 Solving Problems 6.1 Introduction 6.2 Sources of Information 6.2.1 Transaction Log File 6.2.1.1 Transaction Log File for the Sender 6.2.1.2 Transaction Log File for the Fetcher 6.2.2 Trace Log Files 6.3 Error Messages 6.3.1 Errors Reported in the Error Log File 6.3.2 Mail Directory Error Messages 6.4 ALL-IN-1 Problems and Solutions 6.4.1 User's Unread Mail Count is Wrong 6.4.2 Local Messages Not Delivered 6.4.3 Messages Not Delivered to Other Systems 6.4.4 Messages Not Being Received 6.4.5 ALL-IN-1 Cannot Connect to the Message Router Transfer Service 6.4.6 ALL-IN-1 Mailbox is Full 6.4.7 Messages Delivered Incorrectly, Or Not At All 6.4.8 Mail Directory User Agent Object is Not Available 6.4.9 Remote Mail Directory is Not Available 6.4.10 Corrupt Message Blocking Sender Queue 6.5 Message Router Problems and Solutions 6.5.1 MAP A1 1 6.5.2 MAP A1 2 6.5.3 MAP A1 3 6.5.4 MAP A1 4 6.5.5 MAP A1 5 6.5.6 MAP A1 6 6.5.7 MAP A1 7 6.5.8 MAP A1 8 6.5.9 MAP A1 9 6.5.10 MAP A1 10 A Logical Names Used in ALL-IN-1 Mail FIGURES 2-1 All Nodes in Contact for Updating the Network Profile 2-2 Two Nodes in Control for Updating the Network Profile 5-1 Structure of a Message TABLES 2-1 Default Configuration Parameters 4-1 Sender and Fetcher States 4-2 Working with Senders or Fetchers 4-3 Creating a Fetcher-Fields and Defaults 4-4 Index of Queued Messages Menu Options 4-5 Index of Deferred Messages Menu Options 4-6 Index of Pending Messages Menu Options 5-1 Addresses for Users Not in a Directory 6-1 Task Ratings A-1 Logical Names A-2 ALL-IN-1 Symbols