CONTENTS Title Page Copyright Page Preface 1 Overview of Problem Solving 1.1 How to Use this Book 1.2 Detecting Problems 1.3 OpenVMS Mail Messages 1.4 Messages in the Error Log 1.5 Messages in the Audit Trail 2 The DEC/EDI Error Log 2.1 Overview of the DEC/EDI Error Log 2.2 Viewing the Error Log 2.3 Controlling Access to the Error Log 2.4 Format of Single Messages in the Error Log 2.5 Format of Message Groups in the Error Log 2.6 How DEC/EDI Logs Messages to the Error Log 2.7 Searching for Related Groups of Messages in the Error Log 2.7.1 Searching for Messages Logged by the Same Process 2.7.2 Searching for Messages Generated by the Same Process 2.8 Using .OUT Files to Identify Problems 3 Document and Transmission File Statuses 3.1 Tracking Documents and Transmission Files Through DEC/EDI 3.1.1 How DEC/EDI Audit Trails Work 3.1.2 Examining Audit Trails 3.1.3 Examining the Error Log 3.1.4 Linking the Audit Trail and Error Log 3.2 Status Messages for Successful Documents and Transmission Files 3.2.1 Status Messages for Outgoing Documents 3.2.2 Status Messages for Incoming Transmission Files 3.2.3 Status Messages for Site-to-Site Routing 3.3 Other Status Messages 3.3.1 Status Messages for Reset Documents 3.3.2 Status Messages for Duplicate Documents 4 Problems When Accessing the DEC/EDI Management Interface 4.1 Cannot Use the INTERCHANGE Command After Installation 4.2 Cannot Use the INTERCHANGE Command to Access DEC/EDI-Case 1 4.3 Cannot Use the INTERCHANGE Command to Access DEC/EDI-Case 2 4.4 Cannot Use the INTERCHANGE Command to Access DEC/EDI-Case 3 5 Problems When Using Commands Within the DEC/EDI Management Interface 5.1 ADD USER Command Fails to Work 5.2 START CONNECTION Command Fails to Work 5.3 EDIT DATA_LABELS-You Cannot Set Up the Trading Partner Data Labels 5.4 EDIT DATA_LABELS-You Cannot Create Trading Partner Specific Data Labels 5.5 EDIT TABLES-You Cannot Create a Trading Partner Specific Document 5.6 You Cannot Save Information Entered in Trading Partner Profile Tables 6 Problems When Outgoing Documents and Transmission Files Fail 6.1 Failed While Copying Document from Application to Translation - Case 1 6.2 Failed While Copying Document from Application to Translation - Case 2 6.3 Document Failed During Conversion - Case 1 6.4 Document Failed During Conversion - Case 2 6.5 Document Failed During Conversion - Case 3 6.6 Transmission File Failed While Building 6.7 Failed to Send a Transmission File - Case 1 6.8 Failed to Send a Transmission File - Case 2 7 Problems When Incoming Documents and Transmission Files Fail 7.1 Attempt To Receive Transmission File Aborted 7.2 Unable to Identify EDI Syntax 7.3 Transmission Failed During Separation - Case 1 7.4 Transmission Failed During Separation - Case 2 7.5 Transmission Failed During Separation - Case 3 7.6 Document Failed During Translation 7.7 Document Fetch Aborted 8 Problems When Outgoing Documents and Transmission Files Are Stuck 8.1 Documents Not Sent Between Two Application Services 8.2 Documents Stay on the Application Service 8.3 Documents Stuck at QUEUED on the Translation Service - Case 1 8.4 Documents Stuck at QUEUED on the Application Service - Case 2 8.5 Document Stuck at AWAIT_TRANSMISSION - Case 1 8.6 Document Stuck at AWAIT_TRANSMISSION - Case 2 8.7 Document Stuck at AWAIT_TRANSMISSION - Case 3 9 Problems When Incoming Documents and Transmission Files Are Stuck 9.1 Transmission Files Stay on the Communications Service 9.2 Transmission Files Stay on the Translation Service 9.3 Documents Stuck at PROCESSING on the Application Service 10 Problems When DEC/EDI Components Fail to Start or Time Out 10.1 One or More DEC/EDI Components Do Not Start 10.2 You Cannot Start the X.400 Gateway 10.3 X.400 Gateway Starts Up but Fails Immediately 10.4 Data Server Times Out 11 Problems with DEC/EDI Communication Gateways 11.1 Possible Problems with the OFTP Gateway 11.2 Documents Cannot Be Received Through Your X.400 Gateway 11.2.1 Gateway Disabled 11.2.2 Message Router Connection Lost 11.3 Possible Problems with the X.25 Gateway Using TRADANET 11.3.1 The Call to TRADANET is Disconnected Unexpectedly 11.3.2 Interchange Fails with Multiuser Session Error 11.3.3 Interchanges Fail For No Apparent Reason 11.4 Possible Problems with the Bisync Gateway Using EDICT 11.4.1 Error in Connecting to EDICT VAN 11.4.2 Error in Sending a VAN Report File 12 Problems When Accessing or Retrieving Files 12.1 DEC/EDI Cannot Access Temporary Internal Format File 12.2 You Cannot Retrieve an Archived File EXAMPLES 2-1 Searching for Messages Logged by the Same Process 2-2 Searching for Messages Generated by the Same Process FIGURES 1-1 EDIT SITE Screen 2-1 How DEC/EDI Processes the REVIEW TRANSMISSION Command TABLES 3-1 Statuses for Outgoing Documents and Transmission Files 3-2 Statuses for Incoming Transmission Files and Documents 3-3 Statuses for Documents Sent by Site-to-Site Routing