CONTENTS Title Page Copyright Page Preface 1 Release Notes 1.1 Changes in TeamRoute for ALL-IN-1 Version 1.3 1.2 Known Problems and Restrictions 1.2.1 TeamRoute Option Fails to Work 1.2.2 Running Multiple Service Agents 1.2.3 Converting Attachments 1.2.4 Addressing TeamRoute Packages 1.2.5 Granting Mail Access 1.2.6 Renaming ALL-IN-1 Accounts 1.2.7 Transferring TeamRoute Accounts 1.2.8 TeamRoute for ALL-IN-1 User Guide 1.2.9 TeamRoute Programming Guide 1.2.10 Help for the Template Creation Utility 2 Preparing to Install TeamRoute for ALL-IN-1 2.1 Installation Paths 2.2 Second-Architecture Installations 2.3 Registering a License 2.4 Checking the ALL-IN-1 Site Link Files 2.5 Checking the OA$MTI_TRNS Logical Name 2.6 Checking the TeamRoute for ALL-IN-1 Logical Names 2.7 Disk Space Requirements 2.8 System Parameters 2.9 Removing Customized Elements of TeamRoute for ALL-IN-1 2.10 Editing the Site Startup Procedures 3 Installing TeamRoute for ALL-IN-1 3.1 Installing TeamRoute for ALL-IN-1 on a Cluster System 3.2 Registering TeamRoute for ALL-IN-1 Users 3.3 Keeping a Record of the Installation 3.4 Running the Installation Procedure 3.5 Restoring Process Symbols 3.6 Solving Problems 3.6.1 Modifications to Site Link Files 3.6.2 Running the IVP 4 After Installing TeamRoute for ALL-IN-1 4.1 Updating ALL-IN-1 Forms 4.1.1 Updating Form MAIN 4.1.2 Updating Form DEFAULT 4.1.3 Updating Forms SM$MAIN2 and SM_DEFAULT 4.2 Upgrading your Customizations 4.3 Checking the Site Startup Procedure 4.4 Registering Users as TeamRoute for ALL-IN-1 Users 4.5 Checking Licenses 4.6 Supporting TeamLinks Users 5 Managing TeamRoute for ALL-IN-1 Services 5.1 Managing TeamRoute for ALL-IN-1 Accounts 5.2 Managing the Service Agent 5.2.1 Service Agent Account Requirements 5.2.2 Setting the Wait Interval 5.2.3 Using the Service Agent Log File 5.2.4 Using the Service Agent Transaction File 5.2.5 Tracing Service Agent Activity 5.2.6 Testing and Repairing Mail Areas 5.3 Managing the Application Registration File 5.4 Setting the Mail Destination of TeamRoute Users 5.5 Troubleshooting: Routing Packages not Sent 5.6 Troubleshooting: Routing Packages not Received A Files and Logical Names Installed on Your System A.1 File Names A.1.1 Files Placed on the System Disk A.1.2 Files Placed in the ALL-IN-1 Directory A.1.3 Files Installed in TeamRoute for ALL-IN-1 Directories A.2 Logical Names and Search Lists A.2.1 TeamRoute for ALL-IN-1 Logical Names A.2.2 Logicals Added to Each ALL-IN-1 Language Logical Table (OA$language_TABLE) A.2.3 Logical Search Lists A.3 ALL-IN-1 Files Modified by TeamRoute for ALL-IN-1 B Handling Diagnostics B.1 Informational Messages B.2 Warning and Error Messages B.2.1 Warning Messages B.2.2 Error Messages C Transaction File C.1 Overview C.2 Record Format C.2.1 Fixed-Length Fields C.2.2 Variable-Length Fields FIGURES 5-1 Manage TeamRoute User Accounts Menu 5-2 Manage Service Agents Menu 5-3 Manage TeamRoute Application Registration File Menu TABLES 1 Conventions 2-1 Preparation Tasks 2-2 Installation Options 2-3 Installing TeamRoute for ALL-IN-1 for the First Time 2-4 Upgrading TeamRoute for ALL-IN-1 from Version 1.2 2-5 Disk Space Requirements (in Blocks) 2-6 Minimum Required System Parameter Values 3-1 Information About the Installation Procedure 3-2 Installation Procedure 4-1 Postinstallation Tasks 5-1 Manage TeamRoute User Accounts Menu Options 5-2 Manage Service Agents Menu Options 5-3 Manage TeamRoute Application Registration File Menu Options C-1 Transaction Types C-2 Transaction File Fixed-Length Fields C-3 Transaction File Variable-Length Fields