CONTENTS Title Page Copyright Page About This Manual 1 Software Installation Problems 1.1 Verify the Network Access Server Hardware 1.2 Verify Image Name and Flash RAM 1.3 Verify the Load Host 1.3.1 Verify the Software Location and Filename 1.3.2 Ensure the Access Server Is Defined on the Load Host 1.3.3 Ensure the Access Server Is Entered in /etc/bootptab 1.3.4 Verify Using Correct Service Circuit 1.3.5 Verify the Load Host Is Available and Service Is Enabled 1.4 Downline Load Request Failure 1.4.1 Ensure the Logical MO * $LOAD Is Defined Correctly on the VMS Host 1.4.2 Ensure the Access Server Software Image Filename Is Defined Correctly 1.5 Successful Downline Load Messages 2 LAT Service Connection Problems 2.1 LAT Service Connection Problems 2.1.1 Verify the LAT Service Configuration 2.1.2 Verify the LAT Service Node Software 2.1.3 Verify LAT Group Codes 2.1.4 Verify Access Server Memory Usage 2.1.5 Verify Service Rating 2.1.6 Verify Nodes That Offer the Service 2.1.7 Verify the Connection to a Service 2.1.8 Verify Communications to Another Access Server 3 Telnet Resource Problems 3.1 Telnet Resource Connection Problems 3.1.1 Verify Internet Address 3.1.2 Verify Internet Host Name 3.1.3 Verify Domain Name System (DNS) Parameters 3.1.4 Verify Communication to Remote Internet Host 3.1.5 Verify Access Server Memory Usage 3.2 Telnet Client Keyboard Characters Do Not Display Properly 3.3 Telnet Client Characters Do Not Display on Terminal 3.4 Telnet Client Hung 3.5 Telnet Client Hung After Sending AO Character 3.6 Telnet Client Does Not Respond to the Return Key 3.7 Telnet Client Editor Characters Not Functioning Properly 4 SLIP/PPP Problems 4.1 SLIP/PPP Connection Problems 4.1.1 Verify SLIP/CSLIP Enabled 4.1.2 Verify Access Server Memory Usage 4.1.3 Verify Internet Address 4.1.4 Verify SLIP Host Address 4.1.5 Verify Maximum Transmission Unit (MTU) 4.1.6 Verify Multisessions - Interactive SLIP Connection Only 4.1.7 Verify Port Configuration - Dedicated SLIP Connection Only 4.2 SLIP Session Losing Send Packets 4.3 SLIP Session Not Receiving Input 4.4 SLIP Session Will Not Learn the PC Internet Address 4.5 SLIP Session Starts Then Freezes 5 SNMP Access Problems 5.1 Problems Accessing the Access Server 5.1.1 Verify SNMP Enabled 5.1.2 Verify Community Name Access Information 5.1.3 Verify Operations Enabled for the Community Name 5.1.4 Verify Network Configuration 5.1.5 Verify Communication to Remote NMS 5.2 Access Server Not Responding with the Requested MIB Information 5.3 Access Server Not Sending TRAP Messages 5.4 Authentication Failure TRAP Messages Reported 5.5 Authentication Failure TRAP Messages Not Reported 5.6 SNMP Reporting Is Not Consistent with the MIB 5.7 SNMP Reporting Is Not Consistent with the Access Server 6 3270 Terminal Emulation (TN3270) Access Problems 6.1 TN3270 Connection Problems 6.1.1 Verify Display Station Model Configuration 6.1.2 Verify ASCII Terminal Configuration 6.1.3 Verify the TN3270 Session Using the Status Line Function 6.1.4 Verify TN3270 Keyboard Maps 6.2 Default Keyboard Maps Unsuitable 6.3 Telnet Negotiations Problems 7 User Authentication Configuration Problems 7.1 Verify That Devices Are Connected Properly 7.2 Verify That Authentication Is Enabled 7.3 Verify That Port and Devices Characteristics Match 7.4 Verify the Access Server and Kerberos Configuration 8 Console Connection and Port Problems 8.1 Telnet Remote Console Connection Problems 8.1.1 Verify Internet Address 8.1.2 Verify Telnet Listener Configuration 8.1.3 Verify Access Server Memory Usage 8.1.4 Verify Remote Console Port Status 8.2 Console Port Problems 9 Terminal and Personal Computer Problems 9.1 Problems with Interactive Devices 9.1.1 Device Does Not Respond or Nonsense Characters Appear 9.1.2 Characters Not Displayed on the Device 9.1.3 Command Line Recall Not Working 9.1.4 Terminal Screen Scrolling When MONITOR Command Is Used 9.2 Verifying a Port for Hardware Failure 9.3 A PC File Transfer Fails Over a LAT Network 9.4 A PC File Transfer Fails Over a SLIP Network 9.5 A PC File Transfer Fails Over a TCP/IP Network 10 Printer Configuration Problems 10.1 Verify the Physical Port Characteristics 10.2 Verify the Port Configuration 10.3 Test the Printer Port 10.4 Verifying Access Server Information 10.5 LAT Printing Problems 10.5.1 Determine the Point of Failure 10.5.2 Verify Access Server and Service Node Port Mappings 10.5.3 Verify the Print Queue 10.5.4 Verify LAT Group Codes 10.5.5 Determine If Service Is Offered 10.6 Telnet Printing Problems 10.6.1 Verifying Telnet Listener Configuration 10.6.2 Verifying Characteristics on Host System 10.7 Telnet Printer Not Creating a Newline 11 Computer Configuration Problems 11.1 Unable to Connect to a Computer Offered As a LAT Service 11.2 Computer Does Not Respond to LAT Service Connection 11.3 Unable to Access a Computer Through a Telnet Listener 11.4 Connect to Telnet Listener But Computer Does Not Respond 11.5 Connection to a Telnet Listener Results in Double Echoes or Double Lines 12 Modem Configuration Problems 12.1 dial-in Modem Does Not Answer the Telephone 12.2 dial-in Modem Answers But Carrier Detect Light Is Off 12.3 Dial-in Modem Is Unable to Communicate with the Access Server 12.4 Cannot Connect to dial-out Modem Offered As a LAT Service 12.5 Connect to LAT Service But dial-out Modem Does Not Respond 12.6 Cannot Connect to dial-out Modem Through a Telnet Listener 12.7 Connect to Telnet Listener But Dial-Out Modem Does Not Respond 12.8 Communicate with Modem But Cannot Complete dial-out to Remote Modem 13 Messages 200 - 299 13.1 Local -201- Connection to service-name not established No response within timeout period 13.2 Local -202- Connection to service-name not established Communication protocol error 13.3 Local -203- Connection to service-name not established Service node retransmission limit exceeded 13.4 Local -205- Connection to service-name not established. No response to solicit information request. 13.5 Local -206- Connection to service-name terminated No response within timeout period 13.6 Local -207- Connection to service-name terminated Communication protocol error 13.7 Local -208- Connection to service-name terminated Service node retransmission limit exceeded 13.8 Local -210- Connection not established, queued access timeout 13.9 Local -211- Connection to service-name not established Protocol error: illegal circuit 13.9.1 Local -212- Connection to service-name not established Protocol error: credits 13.9.2 Local -213- Connection to service-name not established Protocol error: start/run 13.9.3 Local -214- Connection to service-name not established Protocol error: maximum < current 13.10 Local -215- Connection to service-name not established Logic error: duplicate queue entry 13.11 Local -216- Connection to service-name not established No other users on this virtual circuit 13.12 Local -217- Connection to service-name not established Insufficient service resources 13.13 Local -218- Connection to service-name not established Service user disconnect request 13.14 Local -219- Connection to service-name not established Service not available 13.15 Local -220- Connection to service-name not established Server user disconnect request 13.16 Local -221- Connection to service-name not established Insufficient node resources 13.17 Local -222- Connection to service-name not established Access server shutdown in progress 13.18 Local -223- Connection to service-name not established Node user disconnect 13.19 Local -224- Connection to service-name not established Circuit timer out of range 13.20 Local -225- Connection to service-name not established Invalid service class 13.20.1 Local -226- Connection to service-name not established Invalid message or slot received 13.21 Local -227- Connection to service-name not established Time limit expired 13.22 Local -228- Connection to service-name not established No progress being made 13.23 Local -229- Connection to service-name not established Service not offered on requested port 13.23.1 Local -230- Connection to service-name not established Object port name not known 13.24 Local -231- Connection to service-name not established Invalid password 13.25 Local -232- Connection to service-name not established Service in use 13.26 Local -233- Connection to service-name not established No such service 13.27 Local -234- Connection to service-name not established Service disabled 13.28 Local -235- Connection to service-name not established Requested entry is not in queue 13.29 Local -236- Connection to service-name not established Immediate access rejected 13.30 Local -237- Connection to service-name not established Access denied 13.31 Local -238- Connection to service-name not established Corrupted solicit request 13.32 Local -239- Connection to service-name not established 13.33 Local -251- Connection to service-name terminated Protocol error: illegal circuit 13.33.1 Local -252- Connection to service-name terminated Protocol error: credits 13.33.2 Local -253- Connection to service-name terminated Protocol error: start/run 13.33.3 Local -254- Connection to service-name terminated Protocol error: maximum < current 13.34 Local -255- Connection to service-name terminated Logic error: duplicate queue entry 13.35 Local -256- Connection to service-name terminated No other users on this virtual circuit 13.36 Local -257- Connection to service-name terminated Insufficient service resources 13.37 Local -258- Connection to service-name terminated Service user disconnect request 13.38 Local -259- Connection to service-name terminated Service not available 13.39 Local -260- Connection to service-name terminated Server user disconnect request 13.40 Local -261- Connection to service-name terminated Insufficient node resources 13.41 Local -262- Connection to service-name terminated Access server shutdown in progress 13.42 Local -263- Connection to service-name terminated Node user disconnect 13.43 Local -264- Connection to service-name terminated Circuit timer out of range 13.44 Local -265- Connection to service-name terminated Invalid service class 13.44.1 Local -266- Connection to service-name terminated Invalid message or slot received 13.45 Local -267- Connection to service-name terminated Time limit expired 13.46 Local -268- Connection to service-name terminated No progress being made 13.47 Local -269- Connection to service-name terminated Service not offered on requested port 13.48 Local -270- Connection to service-name terminated Object port name not known 13.49 Local -271- Connection to service-name terminated Invalid password 13.50 Local -272- Connection to service-name terminated Service in use 13.51 Local -273- Connection to service-name terminated No such service 13.52 Local -274- Connection to service-name terminated Service disabled 13.53 Local -275- Connection to service-name terminated Requested entry is not in queue 13.54 Local -276- Connection to service-name terminated Immediate access rejected 13.55 Local -277- Connection to service-name terminated Access denied 13.56 Local -278- Connection to service-name terminated Corrupted solicit request 13.57 Local -279- Connection to service-name terminated Invalid/unexpected_reason_code 14 Messages 300 - 399 14.1 Local -301- Telnet option negotiation in progress 14.2 Local -302- Telnet session disconnected 14.3 Local -303- Insufficient resources to complete Telnet connection 14.4 Local -304- Telnet option negotiation in progress, please try again 14.5 Local -305- Telnet session was not established 14.6 Local -306- Insufficient resources to complete Telnet operation 14.7 Local -307- Invalid operation on a Telnet server session 14.8 Local -308- Invalid operation on a Telnet client session 14.9 Local -309- Typeahead not yet processed, please try again 14.10 Local -310- Character already in use 14.11 Local -311- Telnet option not supported by peer 14.12 Local -312- Telnet operation invalid in current mode 14.13 Local -319- Illegal argument 14.14 Local -320- Telnet function not implemented 14.15 Local -321- Telnet option not implemented 14.16 Local -323- Telnet listener failed to get a socket 14.17 Local -324- Telnet listener failed to bind socket 14.18 Local -325- Telnet listener failed to listen on socket 14.19 Local -326- Must first enable ports on this listener 14.20 Local -328- Cannot do this while listener has active server connections 14.21 Local -329- ID too long 14.22 Local -330- Cannot do this while listener is enabled 14.23 Local -331- Invalid TCP port number 14.24 Local -350- Invalid internet address 14.25 Local -351- Invalid subnet mask 14.26 Local -352- Invalid gateway address 14.27 Local -353- Invalid gateway address, gateway not on our internet subnet 14.28 Local -354- Invalid network address 14.29 Local -355- Invalid Ethernet address 14.30 Local -356- Invalid ARP entry, internet address not on our internet subnet 14.31 Local -357- ARP entry limit reached 14.32 Local -358- Server internet address already set 14.33 Local -359- Error deleting ARP entry, entry not known 14.34 Local -360- Gateway entry already exists 14.35 Local -361- Error deleting gateway entry, entry not known 14.36 Local -362- Gateway entry limit reached 14.37 Local -363- Operation requires internet address to be set 14.38 Local -364- Internet checksum failure, parameters not loaded 14.39 Local -365- ARP entry checksum error 14.40 Local -366- Gateway entry checksum error 14.41 Local -367- Conflict between subnet mask and network address 14.42 Local -368- Network is down 14.43 Local -369- Network is unreachable 14.44 Local -371- Software caused connection abort 14.45 Local -372- Connection reset by peer 14.46 Local -373- Insufficient resources to perform operation 14.47 Local -374- Connection timed out 14.48 Local -375- Connection refused 14.49 Local -376- Host is down 14.50 Local -377- No route to host 15 Messages 400 - 499 15.1 Local -400- Insufficient resources to perform operation 15.2 Local -401- Unsupported function 15.3 Local -403- Warning - too many characters; input truncated 15.4 Local -413- Insufficient resources: PING disallowed 15.5 Local -414- PING timed out 15.6 Local -425- Internet host not known 15.7 Local -426- Host name lookup failure 15.8 Local -427- No address associated with name 15.9 Local -428- No buffer available to resolve name 15.9.1 Local -429- Add to database failure 15.10 Local -430- Illegal domain name 15.11 Local -431- Illegal internet address 15.12 Local -432- Request in process 15.13 Local -433- Maximum queries exceeded 15.14 Local -434- Request in pending queue 15.15 Local -435- Resolution domain is not set 15.16 Local -436- Unknown server error 15.17 Local -437- Unsupported function 15.18 Local -438- DNS entry limit exceeded 15.19 Local -439- DNS parameter out of range 15.20 Local -450-Attempting to authenticate user: user-name 15.21 Local -451-Authentication successful 15.22 Local -452-Authentication failed, invalid login 15.23 Local -453-Authentication aborted 15.24 Local -454-Authentication failed, timed out 15.25 Local -455-Kerberos realm not found 15.26 Local -456-Kerberos host (KDC) not found 15.27 Local -457-Domain not found 15.28 Local -458-Duplicate Kerberos realm name 15.29 Local -459-Duplicate Kerberos host (KDC) name 15.30 Local -460-Duplicate domain name 15.31 Local -461-Only one master Kerberos host (KDC) allowed 15.32 Local -462-Only one primary Kerberos host (KDC) allowed 15.33 Local -463-Only one default Kerberos realm allowed 15.34 Local -464-Failed to open Kerberos socket 15.35 Local -465-Kerberos entry limit exceeded 15.36 Local -466-Kerberos parameter out of range 15.37 Local -467-Authentication failed, protocol error: error code 15.38 Local -468-Attempting to change Kerberos password for user: user-name 15.39 Local -469-Kerberos password has been changed 15.40 Local -470-Kerberos password remains unchanged 15.41 Local -475-Kerberos realm name too long 15.42 Local -476-Domain name too long 15.43 Local -477-Kerberos host (KDC) name too long 15.44 Local -478-Kerberos secret too long 15.45 Local -479-Authentication failed, Kerberos host (KDC) connection error 16 Messages 500 - 599 16.1 Local -550- SLIP not enabled on that port 16.2 Local -554- SLIP address conflicts with address of another interface 16.3 Local -555- SLIP address not contained in address of LAN interface 16.4 Local -556- Console messages are not output during SLIP sessions 16.5 Local -557- Cannot enable SLIP on MULTISESSIONS port 16.6 Local -558- Port already has SLIP HOST ADDRESS 16.7 Local -559- Port does not have a SLIP HOST ADDRESS 16.8 Local -560- Cannot have two SLIP sessions on port 16.9 Local -562- Invalid SLIP argument 17 Messages 600 - 699 17.1 Local -601- Internal memory error in port parameters Access server defaults in effect 17.2 Local -602- Internal memory error in server parameters Access server defaults in effect 17.3 Local -651- Community name not specified 17.4 Local -652- Community names must consist only of printable characters 17.5 Local -653- Specified address is not a valid community address 17.6 Local -654- Insufficient space: total unused community characters left is n 17.7 Local -655- Disable TRAPs before setting internet address to ANY 17.8 Local -656- Assign a specific internet address before enabling TRAPs 17.9 Local -657- Permanent database inaccessible at this moment 17.10 Local -658- No resources available at this moment 17.11 Local -659- Community name does not exist 17.12 Local -660- Community data lost, SNMP reset to factory defaults 17.13 Local -662- No resources SNMP not enabled 17.14 Local -663- No internet address - SNMP not enabled 17.15 Local -664- Community name truncated 18 Messages 700 - 799 18.1 Local -701- Command syntax error 18.1.1 Local -702- Keyword ``keyword'' not known or ambiguous 18.2 Local -703- Value invalid or out of range, `` n '' 18.3 Local -704- Operation requires privilege 18.4 Local -705- Entry entry id not in queue 18.5 Local -706- Secure operation requires privilege 18.6 Local -707- Existing or queued connections prevent operation 18.7 Local -709- Service service-name not offered by node nodename 18.7.1 Local -710- Node nodename not known 18.8 Local -711- Service service-name not known 18.9 Local -712- No connection established 18.10 Local -713- Connection already established 18.11 Local -714- Preferred service/host has not been defined 18.12 Local -715- Service service-name not currently available 18.13 Local -716- Access to service service-name denied 18.14 Local -717- Session n not established 18.15 Local -718- Session limit reached 18.16 Local -719- Insufficient resources to complete operation 18.17 Local -721- No dedicated service on port n 18.18 Local -722- Server disabled 18.19 Local -723- AUTOCONNECT and protocol ANY cannot coexist 18.20 Local -724- Service node connection limit reached 18.21 Local -725- Access to node nodename denied 18.22 Local -726- Node nodename not reachable 18.23 Local-728- Parameter cannot be modified with connection established/pending 18.24 Local -729- Parameter cannot be modified by a SET or CHANGE command 18.25 Local -730- Temporary resource conflict - please try again 18.26 Local -731- Port not configured for loopback test 18.27 Local -733- Port n already under test 18.28 Local -734- Invalid operation from a remote management console 18.29 Local -735- Service service-name does not support requested test 18.30 Local -736- Parameter cannot be modified by a DEFINE or CHANGE command 18.31 Local -737- Flash RAM is not installed or not supported 18.32 Local -738- Flash RAM is write protected 18.33 Local -739- Flash RAM does not contain correct load image 18.34 Local -740- Options FROM, IMAGE, UPDATE not supported 18.35 Local -741- Illegal password 18.36 Local -742- Password verification failed 18.37 Local -743- Illegal port name in effect, remote access denied 18.38 Local -746- Monitor currently in use 18.39 Local -747- No entries removed 18.39.1 Local -748- No entries in local system queue 18.40 Local -750- Another port has this name 18.41 Local -751- Broadcast command disabled 18.42 Local -752- Service limit reached 18.43 Local -753- Lock command disabled 18.44 Local -756- Specified server name already in use 18.45 Local -761- Unsupported by port hardware 18.46 Local -762- Conflict of parameters on (some) port(s) 18.47 Local -770- Invalid operation with multisessions enabled 18.48 Local -771- Invalid or no response from attached device 18.49 Local -772- Queued access failed, error or no response from service 18.50 Local -773- Keyword keyword not known 18.50.1 Local -774- Keyword keyword ambiguous 18.51 Local -780- Parameter inappropriate for the console port 18.52 Local -781- Port(s) in autobaud state not changed 18.53 Local -782- Invalid speed 18.54 Local -783- No services will be seen from port 18.55 Local -785- Name contains blanks or illegal characters 18.56 Local -788- Port has dedicated service status 18.57 Local -789- Still disconnecting 18.58 Local -794- Type only one character or control sequence 18.59 Local -795- Logged in ports not changed 18.60 Local -796- One or more ports not in correct state for operation 18.61 Local -798- No services are known to the local system 19 Messages 800 - 899 19.1 Local -800- TN3270: operator terminated session 19.2 Local -801- TN3270: Command `xxx' from host not supported 19.2.1 Local -802- TN3270: Order `xxx' from host not supported 19.3 Local -803- TN3270: initialization failed setting port 19.4 Local -804- TN3270: initialization failed; insufficient memory 19.5 Local -805- TN3270: screen output buffer exceeded 19.6 Local -806- TN3270: invalid TN3270 buffer address from host 19.7 Local -807- TN3270: escape sequence from keyboard too long 19.8 Local -808- TN3270: inconsistent telnet protocol event received 19.9 Local -809- TN3270: invalid operation 19.10 Local -810- TN3270: invalid function 19.11 Local -811- TN3270: invalid keymap 19.12 Local -812- TN3270: duplicate keymap: remapping xxx to NONE 19.13 Local -813- TN3270: invalid description 19.14 Local -814- TN3270: NVRAM keymap limit exceeded 19.15 Local -815- TN3270: Your keymap assignment conflicts with, existing keymap function 19.16 Local -816- Command not executed network NVRAM 19.17 Local -860- Close quote needed 19.18 Local -866- Invalid Realm Name 19.19 Local -870- Number must be between xxx and xxx 19.20 Local -871- Number must xxx and xxx 20 Messages 900 - 999 20.1 Local -901- Initializing DECserver 700m address FW Vx.xx HW x.x 20.2 Local -903- [protocol] Loading from host address 20.3 Local -904- Image load complete 20.4 Local -906- [protocol] Dumping to host address 20.5 Local -907- Image dump complete 20.6 Local -909- Requesting software update of Flash RAM 20.7 Local -912- [protocol] Load failure, timeout 20.8 Local -913- Fatal Bugcheck, PC = n SP = n SR = n M = n C = n 20.9 Local -914- [protocol] Dump failure, timeout 20.10 Local -916- [MOP] Illegal load image - load aborted 20.11 Local -917- Load failure, invalid boot block CRC 20.12 Local -919- Load failure, invalid load image CRC 20.13 Local -922- Port hardware error on port n 20.14 Local -941- Transceiver loopback error 20.15 Local -951- Server will retry operation in n seconds 20.16 Local -952- Enter ^P to repeat selftest 20.17 Local -953- [protocol] Attempting to locate load host [datalink] 20.18 Local -954- [protocol] Attempting to locate dump host [datalink] 20.19 Local -955- [protocol] Host address located [datalink] 20.19.1 Local -956- [MOP] Requesting load from host address 20.20 Local -957- [protocol] Requesting dump to host address 20.21 Local -958- [MOP] Boot request received from address 20.22 Local -959- [FLASH] Attempting to locate load image [FLASHRAM] 20.23 Local -960- Available memory n Mbytes 20.24 Local -961- [IP] ARP request failed 20.25 Local -962- [IP] TFTP Error message received, code: n 20.25.1 Local -963- [IP] Illegal BOOTP reply, code: n 20.26 Local -964- [MOP] Illegal Dump message - Dump aborted 20.27 Local -965- Dump failed 20.28 Local -966- Transmission failure on NI 20.29 Local -967- Parameter checksum error detected in NVRAM 20.30 Local -969- Requesting type Software softwareid 20.31 Local -970- Specified load failed, retrying with default parameters 21 Digital Equipment Corporation Service Guidelines 21.1 Before You Contact Digital Equipment Corporation 21.2 Repackaging the Access Server for Shipping 21.3 Formatting and Sending the Dump File TABLES 6-1 Messages Appearing in the Status Line Indicator 9-1 Port and Device Problems