CONTENTS

  Title Page

  Copyright Page

  Preface

  1      Overview of the Symptom Directed Diagnosis (SDD) Installation Procedure

  2      Before Installation
    2.1 Preinstallation Checklist
    2.2 Product Authorization Key
    2.3 Reviewing SDD Release Notes
    2.4 Reviewing SDD Documentation
    2.5 System Review
      2.5.1      Required System Hardware and Software
      2.5.2      Checking the Installation Account
        2.5.2.1      Checking Privileges
        2.5.2.2      Checking Quotas
      2.5.3      Checking Disk Space
        2.5.3.1      Installation Disk
        2.5.3.2      System Disk
      2.5.4      Global Pages and Global Sections
        2.5.4.1      Example:  Ensuring Adequate Global Pages and Global Sections
        2.5.4.2      Raising Global Pages and Global Sections
      2.5.5      Verifying DECnet
    2.6 Assessing the Impact of the SDD Installation
      2.6.1      SDD Files and Accounts
      2.6.2      Resources Used by SDD
      2.6.3      Privileges Needed to Use the SDD Monitor
    2.7 Preparing to Answer the SDD Installation Questions
      2.7.1      Select the Installation Disk for SDD
      2.7.2      Verify the Default UIC for SDD$MANAGER
      2.7.3      VAXcluster Considerations
        2.7.3.1      Ensure All VAXcluster Nodes Are Booted
        2.7.3.2      Determine If There Are Multiple System Disks
        2.7.3.3      VAXcluster Systems with Multiple System Disks
      2.7.4      Identify Node Serial Numbers
      2.7.5      Deinstall Existing SDD Versions 1.2A and Earlier
    2.8 System Initiated Call Logging (SICL)

  3      Installing the Symptom Directed Diagnosis (SDD) Toolkit
    3.1 Installation Materials
    3.2 SDD Installation Features for VAXcluster Systems
    3.3 Before Beginning the Installation
    3.4 Installing the SDD Toolkit
      3.4.1      STEP 1:  Log in to the SYSTEM or FIELD Account
      3.4.2      STEP 2:  Invoke VMSINSTAL
      3.4.3      STEP 3:  Ensure the System Disk Backup Is Adequate
      3.4.4      STEP 4:  Begin SDD Installation Dialogue
      3.4.5      STEP 5:  Request SDD Documentation
      3.4.6      STEP 5A: Check DECnet Environment
      3.4.7      STEP 6:  Answer Installation Questions for VAXcluster Systems
      3.4.8      STEP 7:  Enter the UIC for the SDD Manager Account
      3.4.9      STEP 8:  Enter the SDD Directory
      3.4.10     STEP 9:  Install the VAXsimPLUS Software
      3.4.11     STEP 10:  Enter the System Serial Numbers
      3.4.12     STEP 11:  Enter the System Errorlog Files
      3.4.13     STEP 12:  Install SPEAR Basic Software
      3.4.14     STEP 13:  VAXcluster System with Multiple System Disks
      3.4.15     STEP 14:  Review SDD Parameters
      3.4.16     STEP 15:  Perform Installation Verification Procedures
      3.4.17     STEP 16:  Complete Postinstallation Tasks

  4      Postinstallation Tasks
    4.1 Postinstallation Checklist
    4.2 Adding SDD$STARTUP.COM to the System Startup
    4.3 Checking SDD Parameters
      4.3.1      System Serial Numbers
      4.3.2      Customer Services Phone Number
      4.3.3      AUTOCOPY
    4.4 Checking SDD Mail Lists
      4.4.1      Customer Mail List
      4.4.2      Customer Services (FSE) Mail List
      4.4.3      Monitor Mail List
      4.4.4      SICL Mail List
    4.5 Setting Up the AUTOCOPY Database
    4.6 Manually Replacing DCLTABLES in a VAXcluster System
    4.7 Running the IVP Again in a VAXcluster System with Multiple System Disks
    4.8 Moving CDF Files for VAX 8600 and VAX 8650 Systems
    4.9 Enabling SICL

  5      Maintaining the SDD Toolkit
    5.1 Maintenance Updates
    5.2 Deinstalling the SDD Toolkit
    5.3 VAXsimPLUS Command Procedures
    5.4 Logical Names

  A Sample Installation on a Single-Node System

  B Sample Installation with DECnet Phase V

  C Sample Installation on a VAXcluster System with Multiple System Disks

  D Error Messages and Recovery
    D.1 VMSINSTAL Messages
    D.2 SDD Toolkit Messages
    D.3 If the Installation Fails
    D.4 Reporting a Problem

  E Files and Accounts Created or Modified by the Installation
    E.1 Files
    E.2 SDD$MANAGER Account
      E.2.1      Account Access and Usage
      E.2.2      Privileges

  F Configuring DECnet for the First Time
    F.1 Required Software
    F.2 Configuration Procedure
    F.3 DECnet Startup File

  G Manually Deinstalling SDD V1.2A and Earlier Versions

  H Moving System Errorlog Files to Another Disk

  I Enabling SICL after Installation of the SDD Toolkit
    I.1 What Is SICL?
    I.2 What Should you Know About Using SICL?
    I.3 SICL Pre-enable Checklist
      I.3.1      Verify Registration for SICL and DSNlink
      I.3.2      Create Customer Profile File
      I.3.3      Verify that DSNlink Version 1.1-1 Is Installed and Running
      I.3.4      Determine Who Receives SICL Reply Mail
      I.3.5      Determine Who Receives Copies of SICL Mail
    I.4 Procedure to Enable SICL After SDD Is Installed
    I.5 Sample SICL Enable Command Procedure Log File