CONTENTS

  Title Page

  Copyright Page

  Preface

  1      Administrator Overview

  1.1     Tasks for the Production Environment

  1.2     Tasks for the Run-Time Only Environment

  Part I    Resource Manager

  2      Getting Started

  2.1     Invoking the Resource Manager

  2.2     Navigating the Resource Manager User Interface

  2.3     Entering and Modifying Field Values
    2.3.1      Selecting a Value From a List
    2.3.2      Using the Data Entry Mode

  2.4     Exiting the Resource Manager

  2.5     Selecting and Managing Application Resources

  3      Creating the Configuration File

  3.1     Selecting a Configuration File

  3.2     Configuring Telephone Resources
    3.2.1      Configuring T1 Line Telephone Resources
    3.2.2      Custom Signalling Menu

  3.3     Configuring Voice Services

  3.4     Configuring Applications
    3.4.1      Defining Channel Groups
    3.4.2      Assigning Channels to Applications
    3.4.3      Configuring Application Startup
    3.4.4      Configuring the Application Manager Startup

  3.5     Configuring Run-Time Options

  3.6     Verifying Application Resources

  3.7     Saving Configuration Files

  4      Managing Application Databases

  4.1     Selecting an Application

  4.2     Defining the Database Structure

  4.3     Defining Database Operations

  4.4     Editing Database Operation Definitions
    4.4.1      Open Statement
    4.4.2      Close Statement
    4.4.3      Close_Transaction Statement
    4.4.4      Select Statement
    4.4.5      Select_Next Statement
    4.4.6      Update Statement
    4.4.7      Insert Statement
    4.4.8      Delete Statement
    4.4.9      If Statement
    4.4.10     Exit Statement

  5      Creating and Maintaining Tables

  5.1     Creating and Modifying the PIN Database
    5.1.1      Defining the PIN Database Structure
    5.1.2      Creating an Empty PIN Database
    5.1.3      Modifying the PIN Database
    5.1.4      Viewing the PIN Database

  5.2     Creating and Maintaining Application Lookup Tables
    5.2.1      Selecting a Lookup Table Application
    5.2.2      Editing Lookup Table Data

  5.3     Creating and Maintaining the Pronunciation Table

  5.4     Creating and Maintaining the Holiday Table

  6      Using the Resource Manager Utilities

  6.1     Deploying and Saving Applications and Functions
    6.1.1      Copying a Configuration File
    6.1.2      Building the DECvoice Startup Procedure
    6.1.3      Installing the DECvoice Startup Procedure
    6.1.4      Copying the Application Development Area to the Deployment Area
    6.1.5      Copying Development Prompts to the Deployment Area
    6.1.6      Creating a Development Area Backup Save Set
    6.1.7      Creating a Deployment Area Backup Save Set
    6.1.8      Restoring a Deployment Save Set
    6.1.9      Restoring an Application Save Set
    6.1.10     Restoring a Sample Application Save Set

  6.2     Generating Call Statistics Reports

  6.3     Generating Trace and Error Logging Reports

  Part II    Application Manager

  7      Getting Started

  7.1     Invoking the Application Manager

  7.2     Exiting the Application Manager

  8      Starting and Stopping Applications

  8.1     Starting Applications

  8.2     Stopping Applications

  9      Displaying Status Information

  9.1     Displaying Summary Status Information

  9.2     Displaying Detailed Status Information

  9.3     Controlling Statistics and Logging

  A   Error Messages

  A.1     Resource Manager Error Messages

  A.2     Application Manager Error Messages

  Glossary
    Alternate Mark Inversion . . . Extended SuperFrame
    Level . . . Wink

  EXAMPLES

  4-1        Sample Database Structure Definitions

  4-2        Sample Database Operation Definitions

  6-1        Sample Report One

  6-2        Sample Trace Logging Report

  FIGURES

  2-1        Resource Manager Menu

  3-1        Configure Menu

  3-2        Select Configuration File Screen

  3-3        Select Configuration File Screen with File Names

  3-4        Typical Telecommunications to DECvoice Interface

  3-5        Configuration Screen for Telephone Resource Configuration and Interface Lines

  3-6        Configuration Screen with Interface Lines Box

  3-7        Telephone Resource Configuration Menu

  3-8        System Level Resource Configuration Screen

  3-9        T1 Line n Telephone Resource Configuration Screen

  3-10       T1 Line n Channel Configuration Screen

  3-11       Custom Signalling Definitions Screen

  3-12       Voice Services Configuration Screen

  3-13       Single-Line Mode Recognition Options Screen

  3-14       Application Configuration Menu

  3-15       Channel Group Definition Screen

  3-16       Channel Use and Application Assignment Screen

  3-17       Configure Application Startup Screen

  3-18       Configure Application Manager Startup Screen

  3-19       Runtime Options Configuration Screen

  4-1        Databases Menu

  4-2        Databases Select Application Screen

  4-3        Databases Structure Definition Screen

  4-4        Databases Operation Definition Screen

  5-1        Tables Menu

  5-2        PIN Database Maintenance Menu

  5-3        Define PIN Database Structure Screen

  5-4        Modify PIN Database Menu

  5-5        Lookup Table Maintenance Menu

  5-6        Lookup Table Select Application Screen

  5-7        Edit Table Data Screen

  5-8        Pronunciation Table Maintenance Menu

  5-9        Holiday Table Maintenance Menu

  6-1        Utilities Menu

  6-2        Command Procedure Invocation Menu

  6-3        Reports Screen

  6-4        Logging Screen

  7-1        Application Manager Menu

  8-1        Start/Stop Control Menu

  9-1        Statistics and Logging Control Screen