CONTENTS Title Page Copyright Page About This Guide 1 StorageWorks Desktop Backup/Archiver 1.1 Overview 1.1.1 Product Information 1.1.2 Desktop Backup Server 1.1.3 Desktop Backup Client 1.2 Desktop Backup Features and Benefits 1.2.1 Features 1.2.2 Benefits 1.3 File Backup: Background 1.3.1 Traditional Backup Procedures 1.3.2 Tape Drive Systems 1.4 Desktop Backup Software Components 1.4.1 Software Block Diagram 1.5 Software Description 1.5.1 Desktop Backup Software 1.5.2 User Interface Functions 1.5.3 Backup Manager Functions 1.5.4 Backup Server Functions 1.5.5 Backup Client Functions 2 Desktop Backup Concepts 2.1 Introduction 2.1.1 In this Chapter 2.1.2 Product Description 2.2 Definitions 2.2.1 Software Kit 2.2.2 Server 2.2.3 Client 2.2.4 Client Image 2.2.5 Launcher 2.3 Management Console 2.3.1 Administrator Functions 2.3.2 Non-administrator Functions 2.3.3 Graphical User Interface (GUI) 2.4 Privileges 2.4.1 Types of Users 2.5 Overview of the Backup Procedure 2.5.1 Process 2.5.2 Define Users 2.5.3 Define Clients 2.5.4 Define a Backup Job 2.5.5 Set Up Media Preparation for a Backup 2.5.6 Grouping Clients into Jobs 2.5.7 Multiple Tape Drives 2.5.8 Transfer of Data 2.6 Overview of the Restore Process 2.6.1 Process 2.6.2 Locate the Data 2.6.3 Generate a Restore Request 2.6.4 Backup Manager Responds to Request 2.6.5 Backup Server Restores Data 3 Getting Started 3.1 Overview 3.1.1 In this Chapter 3.1.2 Starting up the Server 3.1.3 Shutting down the Server 3.2 The User Interface 3.2.1 Common Elements 3.2.2 Pull-Down Menu 3.2.3 Labeled Buttons 3.2.4 Option Buttons 3.2.5 Check Boxes 3.2.6 List Boxes 3.2.7 Dialog Box 3.2.8 Text Boxes 3.2.9 Navigating Between Controls 3.2.10 Using a Mouse 3.3 Getting Started 3.3.1 Invoke the User Interface 3.3.2 Login 3.3.3 Main Window with File Pull-Down Menu 3.3.4 Categories of Pull-Down Menu Selections 3.4 Quick Start: Backing Up a Client System 3.4.1 Overview 3.4.2 For More Detailed Information 3.4.3 Client System Requirements 3.4.4 Starting the Management Console 3.4.5 Add a New Job 3.4.6 Backup From Window 3.4.7 Summary So Far... 3.4.8 Backup to Windows 3.4.9 Summary So Far... 3.4.10 The Backup When Window 3.5 Quick Start: Restoring Data 3.5.1 Overview 3.5.2 Select Client to Restore 3.5.3 Savesets Window 3.5.4 Different Clients and Tape and Disk Savesets 3.5.5 Summary So Far... 3.5.6 The Restore to Client Window 4 Adding and Modifying Clients, Users, and Storage Areas 4.1 Overview 4.1.1 Introduction 4.1.2 Manage Menu 4.2 Manage Menu Selections 4.2.1 Functions of Each Selection 4.3 Adding a Client 4.3.1 Overview 4.3.2 Adding Clients 4.3.3 Clients Window 4.3.4 Client Type Window 4.3.5 Client Profile Window 4.3.6 Selection Definition 4.3.7 Selection Syntax 4.4 Modifying a Client 4.4.1 Modifying a Client 4.4.2 Backup Clients Window 4.4.3 Client Profile Window 4.4.4 Modifying a Client (continued) 4.4.5 Deleting a Client 4.4.6 Backup Clients Window 4.5 Adding a User 4.5.1 Adding a User 4.5.2 Users Window 4.5.3 User Profile Window 4.5.4 Adding User Profile Information 4.6 Modifying a User 4.6.1 Modifying an Existing User 4.7 Deleting a User 4.7.1 Removing a User 4.8 Adding a Storage Area 4.8.1 Overview 4.8.2 Adding a Storage Area 4.8.3 Storage Areas 4.8.4 Storage Area Profile 4.8.5 Examples of Storage Area Definitions 4.9 Deleting a Storage Area 4.9.1 Deleting a Storage Area 4.10 Modifying a Storage Area 4.10.1 Modifying a Storage Area 5 Defining a Backup Job 5.1 Overview 5.1.1 In this Chapter 5.1.2 Process Summary 5.2 Backing Up Files 5.2.1 Creating a Backup Job 5.3 Setting Backup Specifications 5.3.1 Windows 5.3.2 Backup From Window 5.3.3 Backup To... Window(s) 5.3.4 Backup to Tape Window 5.3.5 Backup to Disk window 5.3.6 Backup When Window 5.3.7 Example: Deleting a Backup Job 5.3.8 Procedure: Deleting a Backup Job 5.3.9 Example: Modifying a Backup Job 5.3.10 Procedure: Modifying a Backup Job 5.4 Starting a Backup Job 5.4.1 Starting a Backup Job 5.5 Aborting a Backup Job 5.5.1 Abort Procedure 6 Restoring Client Data 6.1 Overview 6.1.1 In this Chapter 6.1.2 Process Summary 6.2 Restoring Files 6.2.1 Selecting the Client 6.2.2 Showing Files Prior to a Restore 6.2.3 Saveset Contents 6.2.4 Selecting Restore Specifications 6.2.5 Client Restore from Disk Saveset 6.2.6 Macintosh Restore from Disk Saveset 6.2.7 Restore Client from Tape Saveset 6.2.8 Macintosh Restore from Tape Saveset 6.2.9 Restore To 6.2.10 Restore To Client 6.2.11 Restore To Macintosh Client 7 Event Log, Passwords, Servers, History Database Summary, and Help 7.1 Introduction 7.1.1 In This Chapter 7.2 The Event Log 7.2.1 Viewing the Event Log 7.2.2 Using the Event Log File for Troubleshooting 7.2.3 Creating a New Event Log 7.3 History Information 7.3.1 Backup History Information Window 7.4 The Options Menu 7.4.1 Options: Password and Server 7.4.2 Password 7.4.3 Set Password Window 7.4.4 Servers 7.4.5 Choose Servers Window 7.5 Help Menu 7.5.1 Desktop Backup Help 8 DBACKUP MANAGE 8.1 DBACKUP 8.2 MANAGE 8.2.1 Description 8.2.2 Qualifiers 8.3 /USERNAME and /PASSWORD Bypass in DCL Interface 8.4 ABORT 8.4.1 Description 8.4.2 Format 8.5 ADD 8.5.1 Description 8.5.2 General Format 8.6 ADD BACKUP 8.6.1 Description 8.6.2 Format 8.6.3 Qualifiers 8.6.4 Parameters 8.6.5 Examples 8.7 ADD CLIENT 8.7.1 Description 8.7.2 Format 8.7.3 Qualifiers 8.7.4 Parameters 8.7.5 Examples 8.8 ADD RESTORE 8.8.1 Description 8.8.2 Format 8.8.3 Qualifiers 8.8.4 Parameters 8.8.5 Examples 8.9 ADD USER 8.9.1 Description 8.9.2 Format 8.9.3 Qualifiers 8.9.4 Parameters 8.10 DELETE 8.10.1 Description 8.10.2 Delete BACKUP 8.10.3 Delete CLIENT 8.10.4 Delete USER 8.11 EXECUTE 8.11.1 Description 8.11.2 Format 8.12 EXIT 8.12.1 Description 8.13 START 8.13.1 Description 8.13.2 Format 8.14 HELP 8.14.1 Description 8.14.2 Format 8.15 MODIFY 8.15.1 Description 8.15.2 General Format 8.16 MODIFY BACKUP 8.16.1 Description 8.16.2 Format 8.16.3 Qualifiers 8.16.4 Parameters 8.17 MODIFY CLIENT 8.17.1 Description 8.17.2 Format 8.17.3 Qualifiers 8.17.4 Parameters 8.18 MODIFY LOG 8.18.1 Description 8.18.2 Format 8.18.3 Qualifiers 8.19 MODIFY USER 8.19.1 Description 8.19.2 Format 8.19.3 Qualifiers 8.19.4 Parameters 8.20 PRUNE 8.20.1 Description 8.20.2 How PRUNE Works 8.20.3 Disk Storage Recovered 8.21 SET 8.21.1 Description 8.21.2 Format 8.21.3 PARAMETERS 8.22 SHOW 8.22.1 Description 8.22.2 General Format 8.23 SHOW BACKUP 8.23.1 Description 8.23.2 Format 8.23.3 Show Backup Qualifiers 8.23.4 Parameters 8.24 SHOW CLIENT 8.24.1 Description 8.24.2 Format 8.24.3 Qualifiers 8.24.4 Parameters 8.25 SHOW LOG 8.25.1 Description 8.25.2 Format 8.25.3 Show Log Qualifiers 8.26 SHOW MEDIA 8.26.1 Description 8.26.2 Format 8.26.3 Qualifiers 8.27 SHOW PARAMETERS 8.27.1 Description 8.27.2 Format 8.27.3 Qualifiers 8.28 SHOW SAVESET 8.28.1 Description 8.28.2 Format 8.28.3 Qualifiers 8.28.4 Parameters 8.29 SHOW USER 8.29.1 Description 8.29.2 Format 8.30 START 8.30.1 Description 8.30.2 Format 9 DBACKUP Commands Import, List, Restore, Save, and Verify 9.1 IMPORT 9.1.1 Description 9.1.2 Format 9.1.3 Qualifiers 9.2 LIST 9.2.1 Description 9.2.2 Format 9.2.3 Qualifiers 9.3 RESTORE 9.3.1 Description 9.3.2 Format 9.3.3 Qualifiers 9.3.4 Examples 9.4 SAVE 9.4.1 Description 9.4.2 Format 9.4.3 Qualifiers 9.5 VERIFY 9.5.1 Description 9.5.2 Format 9.5.3 Qualifiers A Adding Users, Clients, and Creating a Backup Job Example A.1 Introduction A.1.1 Overview A.1.2 Scenario A.1.3 Installation A.2 Adding Users and Clients A.2.1 Overview A.3 Example: Adding Users A.3.1 Adding Users Process A.3.2 Manage Pull-Down Menu A.3.3 Users Window A.3.4 User Profile Window A.3.5 Adding User Process, Continued A.4 Example: Adding Clients A.4.1 Adding Clients Process A.4.2 Clients Window A.4.3 Client Profile Window A.4.4 Entering Client Profile Information A.4.5 Entering Client Profile Process A.5 Example: Choosing Servers A.5.1 Overview A.5.2 Choosing Servers Process A.6 Example: Defining a Backup Job A.6.1 Overview A.6.2 Defining a Backup Job Process A.6.3 File Pull-Down Menu A.6.4 Backup Jobs A.6.5 New Backup Job Name Window A.6.6 Job Specification Windows A.6.7 Backup From Window A.6.8 Entering ``Backup From'' Data A.6.9 Backup To Window A.6.10 Entering ``Backup To'' Data A.6.11 Backup When Window A.6.12 Entering ``Backup When'' Data A.7 Summary B Problem Solving B.1 Overview B.1.1 Introduction B.2 Troubleshooting B.2.1 Configuration Problems B.2.2 Troubleshooting the Client System B.2.3 Rdb/VMS Support B.3 Backup Job Not Executing, Client System Stalled B.3.1 Stalled Client B.4 Support Resources B.5 Informational Messages B.5.1 Server Informational Messages B.5.2 Tape Server Messages B.6 Warning Messages B.6.1 Client Warning Messages B.6.2 Backup Manager Warning Messages B.6.3 Server Warning Messages B.6.4 Spawner Warning Messages B.7 Error Messages B.7.1 Backup Manager Error Messages B.7.2 Backup Server Error Messages B.7.3 Client Error Messages B.7.4 Network Error Messages B.7.5 Spawner Error Messages B.7.6 Tape Server Error Messages B.7.7 User Interface Error Messages B.7.8 Server Error Messages Glossary