CONTENTS Title Page Copyright Page Preface 1 Overview of ALL-IN-1 MAIL 1.1 ALL-IN-1 MAIL Clients 1.2 ALL-IN-1 MAIL Server 1.3 File Cabinet 1.3.1 ALL-IN-1 MAIL Configuration 1.4 ALL-IN-1 MAIL Networks 1.4.1 MAILbus 1.4.1.1 Message Router Transfer Service 1.4.1.2 Message Router Directory Service 1.4.1.3 Message Router Management Service 1.4.1.4 Message Router Gateways 1.4.2 ALL-IN-1 MAIL Mailbox 1.5 Management Concepts 2 Setting Up an ALL-IN-1 MAIL System 2.1 Adding Users to an ALL-IN-1 MAIL System 2.2 Setting Up the Message Router Directory Service 2.2.1 Planning the Use of the Message Router Directory Service 2.2.2 Populating the Message Router Directory Service with Subscribers 2.2.2.1 Creating Entries in the Message Router Directory 2.2.2.2 Updating Entries in the Directory Service Database 2.2.3 Deleting Multiple Subscriber Entries 2.2.4 Authorizing Users to Exchange Mail with Non-MAILbus Mail Systems 3 Managing ALL-IN-1 MAIL 3.1 Performing Routine Maintenance Tasks 3.1.1 Backing Up Mail Server Directories 3.1.1.1 Backing Up Mail Servers for Disk Maintenance 3.1.2 Automated Routine Maintenance 3.1.2.1 Modifying the MUAS$TIDY Batch Job 3.1.3 Disabling the MUAS$TIDY Batch Job 3.2 Performing Occasional Maintenance Tasks 3.2.1 Moving Users 3.2.2 Deleting Users 3.2.3 Reclaiming Deleted File Space in the User Profile Database 3.2.4 Changing the Time Offset 3.2.5 Modifying the Local Routing Address 3.2.6 Adding Message Router to a Running ALL-IN-1 MAIL System 4 Problem Solving 4.1 Information Sources for Problem Solving 4.1.1 Monitoring Mail Servers 4.1.1.1 Monitoring Mail Server Configuration and Operational Status 4.1.1.2 Monitoring Counters 4.1.1.3 Monitoring Status Attributes 4.1.1.4 Monitoring Log Files 4.1.2 Monitoring PC Client Servers 4.1.2.1 Monitoring PC Servers 4.1.3 Tracing Messages Through the Mail System 4.2 Solving Problems 4.2.1 Handling Bad Messages 4.2.1.1 Handling Undeliverable Messages 4.2.1.2 Messages That Cause the Mail Server to Fail 4.2.2 Messages Backing Up in the Message Router Mailbox 4.2.2.1 Messages not Being Fetched 4.2.2.2 Messages Being Fetched too Slowly 4.2.3 Many Messages on the Retry Queue 4.2.4 Messages Below the Urgent Priority Not Being Delivered 4.2.5 Many Nondelivery Notifications Are Returned 4.2.6 Users Are Unable to Connect to a Mail Server 4.2.7 Users Are Unable to Submit Messages to the Mail Server 4.2.8 Users Have Problems Generating Read Receipts 4.2.9 Users Are Unable to Access DDS from a Workstation 4.2.10 Server is Hung Due to PCSA Shutdown 4.2.11 Poor Performance Caused by Large Messages 5 Using the X4MANAGER Utility 5.1 Invoking X4MANAGER 5.2 Using X4MANAGER 5.3 Managing Mail Servers 5.3.1 Entering the Mail Server Mode 5.3.2 Selecting Mail Servers 5.3.3 Monitoring Servers 5.3.3.1 Monitoring Overall Mail Server Configuration and Operational Status 5.3.3.2 Monitoring the Status of the Current Server 5.3.4 Pausing the Current Server 5.3.5 Stopping Servers on the Current Node 5.3.6 Purging the Current Server 5.3.7 Starting the Current Server 5.3.8 Modifying the Current Mail Server's Configuration 5.3.8.1 Enabling and Disabling the Current Mail Server 5.3.8.2 Changing the Current Mail Server's Node 5.3.8.3 Changing the Current Server's Device 5.3.9 Server Configuration Attributes 5.3.9.1 Modifying the Common Server Startup File 5.3.9.2 Creating and Modifying Individual Mail Server Startup Files 5.3.10 Resetting Mail Server Counters and Attributes 5.3.11 Resetting the Batch Restart Procedure 5.3.12 Creating a Server 5.3.13 Deleting a Server 5.3.14 Viewing Mail Server Log Files 5.3.15 Exiting the Mail Server Mode 5.4 Managing Users and Their Profiles 5.4.1 Entering the User Mode and Selecting a User 5.4.2 Registering New Users 5.4.3 Unregistering Users 5.4.4 Displaying a List of Registered Users 5.4.5 Updating the System Distribution List 5.4.6 Saving and Restoring a User's Profile 5.4.7 Modifying User Profiles 5.4.7.1 Displaying the Contents of the Current User Profile 5.4.7.2 Customizing the Current User's Profile 5.4.7.3 Customizing All Users' Profiles 5.4.7.4 Copying Profile Attributes from Profile Templates 5.4.7.5 Saving Changes to the Current User's Profile 5.4.7.6 Modifying User Profiles for DOS Users 5.4.8 Exiting the User Mode 5.5 Managing Remote Servers 5.5.1 Entering the Remote Server Mode 5.5.2 Displaying Server Information 5.5.3 Creating and Starting DOS Servers 5.5.4 Stopping and Deleting DOS Servers 5.5.5 Viewing DOS Server Log Files 5.5.6 Exiting the DOS Server Mode 5.6 Managing Address Templates 5.6.1 Entering the Address Template Mode 5.6.2 Determining Which Address Template Files Are Available 5.6.3 Modifying an Address Template File 5.6.3.1 Adding Templates to the Template File 5.6.3.2 Removing Templates from the Template File 5.6.4 Closing the Address Template File 5.6.5 Exiting the Address Template Mode 5.7 Managing the Registered Editor File 5.7.1 Entering the Registered Editor Mode 5.7.2 Opening the Registered Editor File 5.7.3 Registering Editors and Viewers 5.7.3.1 Registering DECwindows Editors and Viewers 5.7.3.2 Registering Character Cell Terminal Editors and Viewers 5.7.3.3 Registering an Editor or Viewer That is Commented Out 5.7.4 Unregistering an Editor 5.7.5 Closing the Registered Editor File 5.7.6 Exiting the Registered Editor Mode 5.8 Managing Header Templates 5.8.1 Entering the Header Template Mode 5.8.2 Determining Which Header Template Files Are Available 5.8.3 Modifying Header Template Files 5.8.3.1 Static Text 5.8.3.2 Replaceable Text 5.8.3.3 Default Header Template 5.8.4 Closing the Header Template File 5.8.5 Exiting the Header Template Mode 5.9 Managing Profile Templates 5.9.1 Entering the Profile Template Mode and Selecting a Template 5.9.2 Displaying the Attribute Values of the Current Template 5.9.3 Modifying Profile Templates 5.9.3.1 Copying Profile Attributes from Other Templates 5.9.3.2 Saving Changes to the Current Profile Template 5.9.4 Creating Profile Templates 5.9.5 Deleting Profile Templates 5.9.6 Displaying a List of Templates 5.9.7 Exiting the Profile Template Mode 5.10 Managing the File Types File 5.10.1 Translator Lookup Table 5.10.2 Conversion Table 5.10.3 Entering the File Type Mode A Using the SYSMAN Utility in Conjunction with the X4MANAGER Utility B Mail Server Status Attributes and Counters B.1 Status Attributes B.2 Event Counters B.3 Other Counters C Modifiable Mail Server Attributes D Default Profile Template Attribute Values E Description of Profile Attributes E.1 User Attributes E.2 Send Attributes E.3 Receive Attributes E.4 Print Attributes E.5 Status Attributes F The Contents of Event Log Files F.1 Multi-Line Events F.2 Information Common to all Logged Events F.3 Terminology F.4 Information Codes F.5 Submitting Software Problem Reports F.6 The Transaction Event Log File F.6.1 Example Transaction Event Log File F.6.2 Transaction Event Log File Entries F.7 The Security Event Log File F.7.1 Failed Connection F.7.2 Profile Created F.7.3 Submit File Access Error F.8 The Error Event Log File F.8.1 Server State Transition Events F.8.1.1 Example F.8.1.2 SSI Activated F.8.1.3 MR Connection F.8.2 Threshold Events F.8.3 Error Events F.8.3.1 Message Router Protocol Error F.8.3.2 Submission Protocol Error F.8.3.3 SSI Protocol Error F.8.3.4 File and System Operation Error F.8.3.5 Conversion Error F.8.3.6 Communications Protocol Error F.8.3.7 Internal Error F.8.3.8 Configuration Error F.8.3.9 Registration Error F.8.3.10 SSI Error G Files, Logical Names, and Processes Installed on Your System G.1 File Names G.2 Logical Names H X4MANAGER Error Messages FIGURES 1-1 ALL-IN-1 MAIL Configured on a Single Node with Two Clients 1-2 An ALL-IN-1 MAIL for DOS Configuration 1-3 ALL-IN-1 MAIL Configured on a VAX Cluster with Two Nodes 1-4 Components of an ALL-IN-1 MAIL 1-5 A System with More Than One Mailbox TABLES 5-1 X4MANAGER Mode Commands 5-2 X4MANAGER Task Commands 5-3 Mode Prompts 5-4 Mail Server Mode Commands 5-5 User Mode Commands 5-6 Remote Server Mode Commands 5-7 Address Template Mode Commands 5-8 Addressing Keywords for a Non-Digital Mail System 5-9 Registered Editor File Mode Commands 5-10 Registered Editor File Attributes 5-11 Header Template Mode Commands 5-12 Profile Template Mode Commands 5-13 Translator Lookup Table Items 5-14 Conversion Table 5-15 File Type Mode Commands D-1 Default Profile Template Values F-1 Transaction Event Codes F-2 Message Type Codes F-3 Generate Event Reason Codes F-4 Discard Event Reason Codes F-5 Summary of Security Events F-6 Failed Connect Reason Codes F-7 Summary of State Transition Events F-8 Summary of Threshold Events F-9 Summary of Error Events F-10 Server State Transition Events F-11 Message Router Protocol Error Codes F-12 Submission Protocol Error Reason Codes F-13 Submission Protocol Error - Submission Type Codes F-14 SSI Protocol Error Reason Codes F-15 File and System Operation Classified Error Codes F-16 Conversion Error Codes F-17 Communications Error Codes F-18 Configuration Error Codes F-19 Registration Error Codes F-20 SSI Error Codes G-1 Files Installed During Installation G-2 System-Wide Logical Names G-3 Command Files Used During Startup G-4 Processes Started During Installation