CONTENTS Title Page Copyright Page Preface 1 ALL-IN-1 Management Overview 1.1 ALL-IN-1 Overview 1.2 ALL-IN-1 Management 1.2.1 Manager's Responsibilities 1.2.2 Administrator's Responsibilities 1.2.3 Mail Manager's Responsibilities 1.2.4 Allocating ALL-IN-1 Management Tasks 2 ALL-IN-1 Management Tasks 2.1 Setting Up ALL-IN-1 2.2 Management Tasks 2.3 The ALL-IN-1 Management Menu 2.4 Starting and Stopping ALL-IN-1 2.5 Managing Software Licenses 2.5.1 Managing Capacity Licenses 2.5.2 Managing Personal Licenses 2.6 Linking the ALL-IN-1 Image 2.6.1 Relinking a Multilanguage System 2.7 Running the Installation Verification Procedures 2.8 Maintaining Master Files 2.9 Screen Messages 2.10 Setting up Terminals 2.10.1 Setting Terminal Characteristics for WPS-PLUS 2.10.1.1 Setting Terminal Characteristics for DECmates 2.10.1.2 Setting Terminal Characteristics for IBM PCs 2.10.1.3 Setting Terminal Characteristics for Rainbows 2.10.1.4 Setting Terminal Characteristics for Professionals 2.10.1.5 Setting Terminal Characteristics for VAXmates 2.10.1.6 Running WPS-PLUS on Different Terminals 3 Defining ALL-IN-1 Management Policies 3.1 Defining the Policies for the Administration Tasks 3.1.1 Policies for Housekeeping Procedures (DPH) 3.1.2 Policies for Users' Accounts and Account Security (DPS) 3.1.3 Policies for Archiving Documents (DPA) 3.1.4 Policy for Managing System Distribution Lists 3.1.5 Maintaining the Corporate Phone Directory 3.2 Displaying Administrator Responsibilities (SAR) 3.3 Nominating an Administrator 3.3.1 Solving Problems with Nominating Administrators 3.3.2 Removing Administrator Privileges (RAP) 4 Managing Users' Accounts 4.1 Account Templates 4.1.1 Creating an Account Template 4.1.2 Maintaining Account Templates 4.2 Maintaining Users' Accounts 4.2.1 Creating a User Account 4.2.2 Changing a User's Account Details 4.2.3 What Happens When an Account is Created 4.3 Account Details 4.3.1 Account Template 4.3.2 ALL-IN-1 Account Details 4.3.2.1 Group Directory 4.3.2.2 ALL-IN-1 Subdirectory 4.3.2.3 Language 4.3.2.4 Form Library 4.3.2.5 ALL-IN-1 Account Name 4.3.3 VMS Account Details 4.3.3.1 UIC Group 4.3.3.2 VMS Accounting 4.3.3.3 Login Command 4.3.3.4 Post Processing 4.3.3.5 Disk Quota and Overdraft 4.3.3.6 Disks available 4.3.3.7 VMS Account Name 4.3.3.8 VMS Password 4.3.3.9 Directory 4.3.3.10 Device 4.3.3.11 UAF Directory 4.3.4 VMS Parameters 4.3.4.1 VMS Process Quotas 4.3.4.2 VMS Privileges 4.3.5 User's Details 4.3.5.1 Surname, Given Name, Initials 4.3.5.2 Alternative Names (or Spellings) that Might Be Used 4.3.5.3 Full Name 4.3.5.4 Status 4.3.5.5 Organization 4.3.5.6 Department 4.3.5.7 Location 4.3.5.8 Internal Location 4.3.5.9 Generation 4.3.5.10 Job Title 4.3.5.11 Business Number 4.3.5.12 Internal Number 4.3.5.13 Postal Address 4.3.5.14 Country 4.3.5.15 Zip Code 4.3.6 User's Working Conditions 4.3.6.1 Initial Form 4.3.6.2 Mail Menu 4.3.6.3 Edit Style 4.3.6.4 ALL-IN-1 Password 4.3.6.5 Initial TM Form 4.3.6.6 Mail Area 4.3.6.7 Mail Destination 4.3.6.8 Delete Unread Mail 4.3.6.9 Send Mail Receipts 4.3.6.10 Mail Directory 4.3.6.11 MNODE 4.3.6.12 Terminal Mode 4.3.6.13 Node 4.3.6.14 Date Format 4.3.6.15 Keyboard Mapping 4.3.6.16 Printer 4.3.6.17 Printer Port 4.3.7 ALL-IN-1 Privileges 4.3.7.1 Administrator 4.3.7.2 Enforced Archiving 4.3.8 Time Management Information 4.3.8.1 12 Hour Clock 4.3.8.2 Calendar Time Increment 4.3.8.3 Set Owner 4.3.8.4 Advanced Calendar Day Position 4.3.9 Class 4.3.10 User Flags 4.3.11 Document Quotas Information 4.3.11.1 Document Quota 4.3.11.2 Permitted Overdraft 4.3.11.3 Document Count 4.3.11.4 Enforce Document Quotas 4.3.12 Notification Fields 4.3.12.1 New Mail 4.3.12.2 Print Completion 4.3.12.3 Batch Completion 4.3.12.4 Display Tasks 4.3.12.5 Count Tasks 4.4 Combinations of ALL-IN-1 and VMS Accounts 4.4.1 Creating Several ALL-IN-1 Accounts for One VMS Account 4.4.2 Creating a Single ALL-IN-1 Account for Several VMS Accounts 4.4.3 Creating an ALL-IN-1 User Profile Entry 4.5 Solving Account Management Problems 4.5.1 Solving Problems With Creating Accounts 4.5.2 Solving Problems With Renaming A User Account 4.5.3 Solving Problems With Changing a Password 4.5.4 Solving Problems With Deleting Users' Accounts 4.5.5 Unlocking Users' Accounts 5 Running ALL-IN-1 5.1 How Users Run ALL-IN-1 5.1.1 Invoking ALL-IN-1 5.1.2 Qualifiers for the ALLIN1 Command 5.1.3 Creating Captive Accounts in ALL-IN-1 5.1.3.1 Running ALL-IN-1 From a Command Procedure 5.1.3.2 Setting the User's Account Details 5.1.3.3 Exiting from ALL-IN-1 5.1.4 Using the ALL-IN-1 Subprocess 5.1.5 ALL-IN-1 Initialization 5.2 Running ALL-IN-1 in More than One Language 5.3 Running ALL-IN-1 on a VAXcluster 5.3.1 Using Message Router in a VAXcluster 5.3.2 Using Batch Queues in a VAXcluster 6 Managing ALL-IN-1 Archiving 6.1 The Archive Areas 6.2 Managing the Archive Areas 6.2.1 Creating an Archive Area (C) 6.2.2 Opening an Archive Area (OAA) 6.2.3 Closing an Archive Area (CAA) 6.2.4 Moving an Archive Area to Tape (MAA) 6.2.5 Showing Requests to Retrieve Documents (SRR) 6.2.6 Processing Requests to Retrieve Documents (PRR) 6.2.7 Restoring an Archive Area From Tape (RAA) 6.2.8 Solving Problems with Retrieving Documents 6.2.9 Editing an Archive Area (E) 6.2.10 Displaying Information About the Archive Areas (I) 6.2.11 Printing Details of Archive Area (P) 6.2.12 Deleting an Archive Area (D) 7 Managing ALL-IN-1 Mail Areas 7.1 Managing the Growth of a Mail Area 7.2 Using Additional Mail Areas 7.3 Manage Mail Areas Menu 7.4 Creating a Mail Area (CMA) 7.5 Balancing Mail Areas (BMA) 7.6 Reorganizing Shared Directories (RSD) 7.7 Managing Node Batch Queues (MNQ) 7.8 Editing a Mail Area (E) 7.9 Changing the Write Window (CWW) 7.10 Changing the Disks for Shared Directories (CDD) 7.11 Closing a Mail Area (CL) 7.12 Opening a Mail Area (OP) 7.13 Deleting a Mail Area (D) 7.14 Transferring a Mail Area (TMA) 7.15 Printing Details of Mail Areas (P) 7.16 Displaying a List of Mail Areas (I) 7.17 Creating Additional Shared Directories (CSD) 8 Transferring Users' Accounts 8.1 Transferring Accounts Across the Network 8.1.1 Transferring an Account away from Your System 8.1.2 Transferring an Account to Your System 8.2 Information That the Administrator Needs 8.3 Solving Problems with Transferring Accounts 8.4 Maintenance Tasks After Transferring Accounts 9 ALL-IN-1 Housekeeping 9.1 Setting Up Housekeeping Procedures After Installation 9.2 Scheduling a Housekeeping Procedure 9.3 Rescheduling a Housekeeping Procedure 9.4 Canceling a Housekeeping Procedure 9.5 Notification of Results of Housekeeping Procedures 9.6 Coordinating Housekeeping Procedures 9.7 Solving Problems with Housekeeping Procedures 9.8 Managing Housekeeping Procedures 9.9 Emptying Users' Wastebaskets (EW) 9.10 Reorganizing ALL-IN-1 Files 9.11 Reorganizing Users' ALL-IN-1 Accounts (ROA) 9.12 Checking Document Quotas (CDQ) 9.13 Archiving Documents (ADS) 9.14 Updating Mail Addresses (UA) 9.15 Deleting Old Mail Addresses (DA) 9.16 Reorganizing the Shared Directories (RSD) 9.17 Balancing Mail Areas (BMA) 9.18 Testing and Repairing Users' File Cabinets 9.18.1 Running the Test and Repair Procedures 9.18.2 Preliminary File Cabinet Test Procedure (PT) 9.18.3 Test and Repair User Areas Procedure (TRU) 9.18.4 Test and Repair Mail Areas Procedure (TRM) 9.19 Shutting Down ALL-IN-1 (SDA) 9.20 Showing Housekeeping Information 10 ALL-IN-1 Maintenance 10.1 Managing the Time Management Scan Server Log File 10.1.1 Solving Problems with the Time Management Scan Server 10.2 Backing Up ALL-IN-1 Files 10.3 Recovering File Cabinet Documents 10.3.1 Recovering OAUSER:DOCDB.DAT 10.3.2 Recovering OAUSER:DAF.DAT 10.3.3 Recovering OA$SHARy:OA$DAF_y.DAT 10.3.4 Displaying Corrupt WPS-PLUS Documents 11 ALL-IN-1 Formatting and Printing 11.1 System Printers and Port Printers 11.2 Setting Up System Printers 11.2.1 Set Printer Switch and Machine Settings 11.2.2 Creating VMS Queues for System Printers 11.2.3 Managing Printer Entries in ALL-IN-1 11.2.4 Maintaining the List of Printer Types 11.2.5 Maintaining the List of Site Printers 11.3 Setting up Port Printers 11.4 Document Formatting 11.5 Specifying Document Handling Types 12 Managing ALL-IN-1 Documents in Shared Folders 12.1 Allowing Users to Share Folders 13 Tuning ALL-IN-1 13.1 Working Set Adjustment for the WPS Editor 13.2 Removing Unwanted Facilities 13.3 Tuning ALL-IN-1 13.4 Monitor Disk Input/Output Activity 13.4.1 Optimizing Disk Input/Output 13.4.2 Are Files or Disks Fragmented? 13.4.3 Is Disk High-Water Marking Enabled? 13.4.4 Is the Split Transfer Rate High? 13.5 Memory Management 13.5.1 Global Pages 13.5.2 Global Sections 13.5.3 Global Buffers 13.5.4 Global Page-File Sections 13.5.5 Process Quota Limits 13.5.6 Working Set Decrement 13.5.7 System Page Fault Rates 13.5.8 Request Packets and Nonpaged Pool 13.5.9 Resource Tables LOCKIDTBL and RESHASHTBL 13.5.10 Page File and Swap File Usage 13.6 CPU Utilization 13.7 Memory Resources 13.8 Monitoring System Performance 13.8.1 Using the Monitor Utility 13.8.2 The Accounting Utility 13.9 Solving Problems with Performance 13.9.1 Problems for One User 13.9.2 Problems for a Group of Users 13.9.3 Problems due to an Isolated Incident 13.9.4 Problems due to Customization 13.9.5 Problems due to Lack of Resources 14 Metering ALL-IN-1 Resource Usage 14.1 Controlling the Metering Facility 15 ALL-IN-1 Organization 15.1 How ALL-IN-1 Uses the VMS Operating System 15.2 Forms 15.3 Scripts 15.4 Document Templates 15.5 Accounts 15.6 ALL-IN-1 Directories 15.6.1 Library Directories 15.6.1.1 Guidelines for Protecting OA$LIB 15.6.2 Script and Document Template Directories 15.6.3 Data Directories 15.6.3.1 Guidelines for Protecting OA$DATA 15.6.4 Shared Document Attributes File (SDAF) 15.6.5 User Directories 15.6.5.1 Guidelines for Protecting OAUSER 15.6.6 Manager's Directory 15.6.7 Postmaster's Directory 15.6.8 Installation Verification Procedures Directories 15.6.9 Log File Directory 15.6.10 Source-Code Directories 15.6.11 System Distribution Lists Directory 15.6.12 Training Directory 15.6.13 Transfer Account Directories 15.6.14 WPS-PLUS Directory 15.7 File Cabinet 15.7.1 Mail Areas 15.7.2 Document Attributes 15.7.3 Pending Mail Messages 15.7.4 Folders 15.8 Managing Integrated Applications 15.8.1 Graphics Applications 16 Managing a Customized ALL-IN-1 System 16.1 Customization Directory Structure 16.1.1 Digital Area 16.1.2 Site Area 16.1.3 Development Area 16.2 Customization Menus 16.3 Processing Marked Elements 16.4 Making Elements Live 16.4.1 Moving New, Non-Digital Elements to the Live Area 16.4.2 Moving Elements to the Live Area (ML) 16.5 Removing Elements from the Live Area (RL) 16.6 Deleting Elements from Live and Development Areas (D) 16.6.1 Processing All Marked Elements (XPR) 16.7 Removing Pending Requests (RPR) 16.8 Precompiling and Installing a Form Library (PCF) 16.9 Reorganizing a Form Library (RFL) 16.10 Compiling and Installing a Text Library 16.11 Unlocking Elements (UL) 16.12 Locking a Form Library (LFL) 16.13 Measuring the Performance of an Element (ESM) 16.14 Printing a List of Customizations (PMR) 16.15 Running the Installation Verification Procedures 16.16 Maintenance of a Customized System 16.17 Managing Changes to Non-Customizable Elements 16.18 Accessing the External Link Documentation 17 Communications Control Management 17.1 Methods of Connecting to Other Systems 17.2 Defining Communications Links 17.2.1 Installing Modems 17.2.2 Defining Terminal Lines 17.2.3 Defining Communications Lines in ALL-IN-1 17.2.4 Defining Computer Systems 17.3 Solving Problems with Communications Control 18 Logging ALL-IN-1 User Activity 18.1 Using the Logging Facility A Command Procedures to Monitor ALL-IN-1 Performance A.1 Command Procedure to Collect Monitor Data A.2 Command Procedure to Collect SPM Data A.3 Command Procedure to Collect Accounting Data B ALL-IN-1 Metering Record Layout C ALL-IN-1 Logical Names C.1 Logical Names in the System Logical Name Table C.2 Logical Names in the Language Logical Name Table D Keyboard Locations of ALL-IN-1 Function Keys FIGURES 3-1 Define ALL-IN-1 Management Policies Menu 3-2 Define Policies for Housekeeping Procedures Form 3-3 Define Policies for Account Security Form 3-4 Define Policies for Archiving and Distribution Lists Form 3-5 Show Administrator Responsibilities Form 3-6 Administration Menu 6-1 Manage Archive Areas Menu 7-1 Manage Mail Areas Menu 8-1 Example Directories Used for Accounts Prepared for Transfer 8-2 Example Directories for Transferring Accounts on to Your System 9-1 Index of Scheduled Housekeeping Procedures Form 9-2 Schedule Empty Wastebaskets Form 9-3 Schedule Archive Form 9-4 Enforce Document Archiving Form 9-5 Schedule Test and Repair User Areas Form 9-6 Schedule Test and Repair of Mail Areas Form 9-7 Schedule Shutdown Procedure Form 11-1 Settings Needed for System Printers 11-2 Settings Needed for Port Printers 15-1 Example of a User's Directory Structure 16-1 System Customization Management Menu 16-2 System Customization Management Menu - continued 16-3 Index Menu for System Customization Management 17-1 Connection to a Computer System Using Modems 17-2 Connection to a Computer System Using a Hardwired Line 17-3 Typical Hardware Setup Using Communications Control 18-1 Logging Facility TABLES 2-1 Terminal Characteristics for WPS-PLUS 4-1 Account Details Entered For Creating an Account 9-1 Incompatible Housekeeping Procedures 9-2 Example of Shared Directory Files 9-3 Repairs Made by the User Area Test and Repair Procedure 9-4 Repairs Made by the Mail Area Test and Repair Procedure 11-1 System Printer Settings 11-2 Parameters for OA$LIB:PRINTER_SETUP.COM 11-3 Port Printer Settings 13-1 Suggested Settings for Optimising Split Transfer Rate 13-2 Global Buffer Counts 13-3 Suggested Settings for Working-Set Limits 13-4 Suggested Settings to Favor Swapping 13-5 Suggested Settings for the Page Cache 15-1 ALL-IN-1 Directory Structure 17-1 Possible Results of Incorrect Buffer Control Setting B-1 Metering Record Layout D-1 Key Locations of ALL-IN-1 Functions