CONTENTS

  Title Page

  Copyright Page

  Preface

  1      Overview of Problem Solving

  1.1     How to Use this Book

  1.2     Detecting Problems

  1.3     VMSmail Messages

  1.4     Messages in the Error Log
    1.4.1      Accessing the Error Log

  1.5     Messages in the Audit Trail

  2      Problems with the User Interface

  2.1     Cannot Use the INTERCHANGE Command After Installation

  2.2     A User Cannot Access DEC/EDI - Case 1

  2.3     A User Cannot Access DEC/EDI -Case 2

  2.4     A User Cannot Access DEC/EDI - Case 3

  2.5     A User Cannot Access DEC/EDI - Case 4

  2.6     Document Fails

  2.7     START CONNECTION Command Fails to Work

  2.8     ADD USER Command not Working

  3      Problems with Startup

  3.1     File Server Starts Up but Fails Immediately

  3.2     X.400 Gateway Starts Up but Fails Immediately

  4      Problems with the Application Service

  4.1     Incoming Documents Are Stuck at PROCESSING Status at the Application Service

  5      Problems with Routing

  5.1     File Stuck at TRANS_FILE_BUILT State

  5.2     Documents are not Getting Through the DEC/EDI System - Case 1

  5.3     Documents are not Getting Through the DEC/EDI System - Case 2

  5.4     Documents are not Getting Through the DEC/EDI System - Case 3

  5.5     Documents Cannot be Sent from the Application Service to the Translation Service

  5.6     A Document's Status Changes to FAILED at the Translation Service

  6      Problems with Trading Partner Profiles

  6.1     You Cannot Set Up the Trading Partner Data Labels

  6.2     Transmission File Separation Fails on an Incoming Document

  6.3     Unable to Save Information You Enter in Trading Partner Profile Tables

  7      Problems with the Scheduler

  7.1     Job Scheduling Does Not Take Place after Starting a Gateway

  7.2     Documents Are Stuck at AWAITING_TRANSMISSION Status

  7.3     Documents Are Stuck at QUEUED Status on the Translation Service

  7.4     Documents Are Stuck at TRANS_FILE_BUILT Status

  7.5     Incoming Documents Are Stuck at PROCESSING Status at the Application Service

  8      Problems with the DEC/EDI Communication Gateways

  8.1     You Cannot Start Up the X.400 Gateway

  8.2     You Are Unable to Send a File Through the X.400 Gateway - Case 1

  8.3     You Are Unable to Send a File Through the X.400 Gateway - Case 2

  8.4     Documents Cannot be Sent in Through Your X.400 Gateway
    8.4.1      Gateway Disabled
    8.4.2      Message Router Connection Lost

  8.5     You Cannot Get a Connection to the Bisynchronous Gateway

  8.6     Possible Problems with the OFTP Gateway
    8.6.1      Error During File Transfer
    8.6.2      No Channels Available
    8.6.3      Channel Timeout
    8.6.4      Potential DECnet Problems

  9      System-wide Problems

  9.1     Data Server is Timing Out

  9.2     You Cannot Retrieve an Archived File

  9.3     Cannot Access Temporary Internal Format File

  9.4     The File Server Does Not Recognize Message Router

  9.5     Cannot Send Documents to Another Site Using Message Router

  A   Error Messages Recorded in the Error Log

  B   Error Messages Displayed on the Screen

  FIGURES

  1-1        EDIT SITE Screen

  TABLES

  2-1        Increases to System Parameters

  2-2        Minimum Values for System Parameters

  2-3        Quotas for the DECEDI Account