CONTENTS Title Page Copyright Page Preface 1 Preparing to Install DEC PrintServer Supporting Host Software for VMS 1.1 Digital's PrintServer Systems 1.2 Installing Supporting Host Software 1.3 Installation Requirements 1.3.1 Privileges and Disk Space 1.3.2 Prerequisite Hardware 1.3.3 Prerequisite Software 1.3.4 Obtaining Release Notes 1.3.5 User Identification Code and Device Name 1.3.6 VMSINSTAL Requirements 1.3.7 Environmental Requirements 1.4 Backing Up Your System Disk 2 Installing DEC PrintServer Supporting Host Software 2.1 Installation Procedure 2.2 Completing the Installation 2.3 Error Conditions 2.4 VMSINSTAL Messages 2.4.1 Message Format 2.4.2 Severity Level 2.4.3 Message Descriptions ADD_LOGICALS . . . UIC_INUSE UIC_INVALID . . . WRONG_VMS 3 Configuring the Supporting Host Software 3.1 Preparing to Configure Supporting Host Software 3.2 Configuration Information for Upgrades 3.3 Configuration Information for New Installations 3.3.1 DECnet Node Name 3.3.2 PrintServer Type 3.3.3 DECnet Node Address 3.3.4 Service Circuit 3.3.5 PrintServer Ethernet Hardware Address 3.3.6 Accounting Feature 3.3.7 Event-Logging Feature 3.3.8 Printer Password 3.3.9 PrintServer 20 Series Language Choice 3.3.10 DECnet Access Restrictions 3.3.11 Providing Access from Internet Nodes 3.3.11.1 Internet Address 3.3.11.2 Internet Subnet Mask 3.3.11.3 Internet Gateway Address 3.3.12 Internet Access Restrictions 3.4 Running LPS$ADD_PRINTSERVER.COM 3.5 Editing the System Startup File 3.6 Upgrading PrintServer Software 3.6.1 Deleting Files from Older Versions 3.6.2 Removing Proxy Access 3.7 Configuring Multiple Supporting Hosts 4 Booting the PrintServer Printer 4.1 Selecting the Boot Protocol on the PrintServer 20 Printer 4.2 Booting the PrintServer 20 or turbo PrintServer 20 Printer 4.3 Booting the PrintServer 40 and PrintServer 40 Plus Printers 4.4 Determining and Reporting Problems 5 Troubleshooting Procedures 5.1 PrintServer Printer Does Not Boot 5.2 Overview of the Boot Process 5.2.1 PrintServer 20 Front Panel Display 5.2.2 PrintServer 40 Local Console Display 5.3 Procedure for Analyzing Problems in the Boot Process 5.3.1 Step 1 Check the Supporting Host Logical Names 5.3.2 Step 2 Monitor Network Events 5.3.2.1 Step NC-1: Check the NCP Database 5.3.2.2 Step NC-2: Check the Service Circuit 5.3.2.3 Step NC-3: Enable Network Event Reporting 5.3.2.4 Step NC-4: Check OPCOM Messages 5.3.2.5 Step NC-5: Check the Network Configuration 5.3.2.6 Step NC-6: Determine Whether the Printer Booted 5.3.2.7 Step NC-7: Shut Down Remote Booting Services 5.3.3 Step 3 Check the Remote Console (LPS$CONSOLE) Connection 5.3.4 Step 4 Check the Hardware Connections 5.4 PrintServer Printer Boots and Crashes 5.4.1 PrintServer Event Log File 5.5 PrintServer Printer Boots but Never Becomes Idle 5.5.1 Printer States 5.5.2 Investigating and Solving Management Client Problems 5.5.2.1 Step MC-1: Check That Configuration Services Are Provided 5.5.2.2 Step MC-2: Check the Management Client (LPS$SERVICES) Status 5.5.2.3 Step MC-3: Determine Whether the Management Client Has Connected 5.5.2.4 Step MC-4: Restart the Management Client 5.6 PrintServer Printer Becomes Idle but Does Not Print 5.6.1 Internet Access Not Provided 5.6.2 Access Restriction Specified 5.6.3 Print Queues Not Set Up A Sample Installation Session B Files Added During Installation C Sample Postinstallation Dialog D Obtaining the Ethernet Hardware Address D.1 PrintServer 20 or turbo PrintServer 20 Ethernet Hardware Address D.2 PrintServer 40 or PrintServer 40 Plus Ethernet Hardware Address E Digital PostScript Printer Software Documentation EXAMPLES A-1 Sample Installation C-1 Sample Postinstallation TABLES 1-1 Steps for Installing the Software 1-2 Steps for Upgrading the Software 1-3 Hardware Requirements for Installing the Software 3-1 Configuration Data 5-1 Troubleshooting Procedures 5-2 Check Network Events 5-3 Check Management Client Procedure B-1 System Files Added by the Software Kit