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; If the queue characteristics do not match those defined in 3 DCPS$STARTUP.COM, stop the printer execution queue.
4 Next, execute the DCPS$STARTUP.COM file, as follows:
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" , $ @SYS$STARTUP:DCPS$STARTUP |
H Recheck the execution queue characteristics. If the characteristics are 7 correct and the job still does not print, go to step 5.
T Step 5: Check queue logical defaulting
? Use the following command to check the values of queue default G parameters in the DCPS$STARTUP.COM file, in P4 of the H execution queue definition, and in parameter P3 of the generic queue definition.
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" A $ SHOW LOGICAL DCPS$queuename_PARAMETER |
P Step 6: Check the queue configurations
E The values you provide in DCPS$STARTUP.COM are validated by DCPS for C syntax only. Then the values are passed to the appropriate OpenVMS H utility and those utilities report any further errors. Refer to OpenVMS D documentation or use the HELP /MESSAGE utility for more information / about error messages by these OpenVMS commands:
F To debug DCL command procedures and record the information in a file, # you can use the following commands:
@ Alternatively, you can set parameter P8 in the B execution queue definition in DCPS$STARTUP.COM to 1 for automatic recording. |
5 When your printer stops printing, follow these steps:
F After checking all messages, including the notification messages from G the PRINT command, the console output, and the OPCOM log, go to step 1 , if the cause of the problem is not apparent.
P Step 1: Print the IVP data sheets
D Print the following Installation Verification Procedure (IVP) files from SYS$COMMON:[SYSTEST.DCPS]:
DCPS$IVP_ANSI.DAT
DCPS$IVP_POST.DAT
DCPS$IVP_REGIS.DAT
DCPS$IVP_TEK4014.DAT
DCPS$IVP_PCL.DAT
DCPS$IVP_PROPRINTER.DAT
H Remember to use the appropriate DATA_TYPE parameter value, indicated in C the file name following the underscore, for each of the files. For F example, to print DCPS$IVP_REGIS.DAT, use the following PRINT command:
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" $ PRINT/QUEUE=queue-name/PARAMETERS=(DATA_TYPE=REGIS)- /NOTIFY SYS$COMMON:[SYSTEST.DCPS]DCPS$IVP_REGIS.DAT |
G If the files are not printed, go to step 2 to check the files for user error.
H If any of the IVP files are not printed, check to see if the translator 3 execution files exist, using the following command:
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" ( $ DIR SYS$SHARE:TRN$*.* |
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" Directory SYS$COMMON:[SYSLIB] = TRN$ANSI_PS.EXE; TRN$DDIF_PS.EXE; TRN$REGIS_PS.EXE; A TRN$TEK4014_PS.EXE; TRN$PCL_PS.EXE; TRN$PROPRINTER_PS.EXE; Total of 6 files. |
/ If the correct files are present, go to step 2.
E If any files are missing, reinstall the DECprint Supervisor software.
R Step 2: Check files for user error
G If a particular file fails to print, examine the trailer page from the F print job for messages that indicate the cause of the failure. For an H explanation of, and recovery procedures for the error messages, see the + User's GuideUser's Guide.
@ If the file is a PostScript file, an error exists in either the D PostScript file or in the application that generated the PostScript D file. If the application is supplied by HP, contact the HP Customer + Support Center and submit a problem report.
D If the file is other than a PostScript file, an error exists in the F translation process. If the translator is supplied by HP, contact the 7 HP Customer Support Center and submit a problem report.
G Sometimes, when the serial communication cable between the printer and E the host is disconnected and later reconnected, the active print job G displays the status Printing when nothing is happening at the printer. : Power-cycle the printer, then resubmit the lost print job.
E When reconnecting the printer to the host, turn off and then turn on ; the printer. Turning the printer off and on ensures proper C synchronization between the print symbiont and the printer. |
C A network environment allows several separately managed systems to F access the same printer. Therefore, when the printer is not printing, 9 you must determine which node has control of the printer.
F The remaining sections discuss the following steps in troubleshooting % the printer in a network environment:
E A network printer may fail to print if another node is accessing the G printer, or if the printer has stopped printing. Perform the following 9 steps to determine which host has control of the printer.
S Step 1: Determine your printing node
H To determine which node runs your printer, issue the following command, . inserting the name of the print queue you use:
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" 6 $ SHOW QUEUE/FULL queue-name |
H From the first line of the following sample display, you determine that G FIERY is the node that runs your printer and LTA546 is the application % port associated with the print queue:
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" B Printer queue LN03R3, on FIERY::LTA546, mounted form DCPS$DEFAULT F (stock=DEFAULT) 8 /BASE_PRIORITY=4 /FORM=DCPS$DEFAULT (stock=DEFAULT) B /NOENABLE_GENERIC /LIBRARY=DCPS_LIB lowercase /OWNER=[SYSTEM] I /PROCESSOR=DCPS$SMB /PROTECTION=(S:E,O:D,G:R,W:W) /SCHEDULE=(NOSIZE) /SEPARATE=(BURST,TRAILER) $ |
@ Perform steps 2 and 3 on the node (FIERY) that runs the printer.
{ Step 2: Determine LAT node and port name to which the printer is connected
D Look in the LAT startup file SYS$STARTUP:LAT$SYSTARTUP.COM. The SET D PORT command associates the application port (LTAd) with a 7 specific port (/PORT=port_name) on the server (/SERVER=server_name).
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" B CREATE PORT LTA546: /NOLOG /APPLICATION ! LN03R3 ? SET PORT LTA546: /APPLICATION /QUEUE /NODE=TAS204 /PORT=PORT_7 |
= The port must be set with queuing enabled (/QUEUE) and as an application port (/APPLICATION). A Make sure that SYSTARTUP_VMS.COM invokes LAT$STARTUP.COM. |
Y Step 3: Check port and server system names
E Ensure that port and server system settings are the same as those in F the SYS$STARTUP:LAT$SYSTARTUP.COM. Use the LATCP SHOW PORT command to 8 look at the application port (LTAd) as follows:
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" ' $ RUN SYS$SYSTEM:LATCP ( LCP>SHOW PORT lta546/ Local Port Name = LTA546: application & Specified Remote Node Name = TAS204 & Specified Remote Port Name = PORT_7 # Actual Remote Node Name = TAS204 # Actual Remote Port Name = PORT_7 Link Name = LAT$LINK |
` Step 4: Determine which host controls the printer
E You can determine which host controls the printer by logging in to a G terminal that is connected directly to a DECserver or by connecting to @ a LAT device over the network. If you have direct access to the ' DECserver port, go directly to step 4B.
N Step 4A: Connect to the LAT device
H Use either the Network Control Program (NCP) or Terminal Server Manager : (TSM) to connect to the DECserver device over the network.
) To use NCP, issue the following commands:
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" $ MCR NCP, NCP> SHOW KNOWN CIRCUITS |
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" $ MCR LATCP7 LCP> SHOW NODE server-name |
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" - LCP> SHOW NODE TAS200PSSA |
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" G Node Name: TAS200PSSA LAT Protocol Version: 5.1 H Node State: Reachable Address: 08-00-2B-05-C7-05 & Node Ident: LN03R V2.0 DECServer 200 Incoming Connections: Enabled Circuit Timer (msec): 80 Multicast Timer (msec): 30 Service Groups: 15, 31-32 99 7 Service Name Status Rating Identification " BURNET Available 0 |
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" $ MCR NCPi NCP> CONNECT VIA service-circuit PHYSICAL ADDRESS nn-nn-nn-nn-nn-nn |
G After entering the NCP CONNECT command, press Return until you get the H pound sign (#) prompt. At this prompt type the password (ACCESS) to get the Local> prompt:
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" # # username: username Local> |
P Step 4B: At the LAT console port
F After making your connection and logging in to the LAT console, enter the following commands:
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" ) Local> SET PRIVILEGED Password>/ Local> SHOW SESSIONS PORT_7 |
The default password is SYSTEM.
H The following example shows a SHOW SESSIONS PORT command on a DECserver ? 200 that tells you that a remote system HAILEY controls port 7.
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" / Local> SHOW SESSIONS PORT 7 9 Port 7: (Remote) Connected Current Session 1 . -Session 1: Hailey Connected Pasthru |
C If your system runs the TSM software, issue the following commands:
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" * $ RUN SYS$SYSTEM:TSM$MAIN* TSM> USE SERVER tas204' TSM> SET PRIVILEGED Password> - TSM> SHOW SESSIONS PORT_7 |
C To run the TSM program, you need read access to the TSM management G directory file and OPER privileges. For more information, refer to the 2 Guide to Terminal Server Manager. |
G After determining which system controls the printer port, follow these steps.
U Step 1: Check port characteristics
> Compare the LAT port characteristics with those listed in the Software Installation GuideSoftware Installation Guide. To view the port characteristics, issue the SHOW PORT 6 command at the Local> prompt or the TSM> prompt.
Step 2: Use procedures in Section 11.4.1
, Follow the steps in the appropriate section:
F If you follow these procedures and the printer is not printing, go to step 3.
X Step 3: Regain control of the LAT port
E You may need to disconnect a symbiont process that controls the port E connected to the printer. For example, an unsupported version of the E symbiont software might not disconnect after it gains control of the A port. Disconnect the symbiont process with the following command:
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" ) Local> SET PRIVILEGED Password>; Local> LOGOUT PORT port_number |
C You need privileged status on the LAT node to execute this command. J 11.4.3.3 Common LAT Error Messages
H The following list contains common error messages received in a network F environment. The error message prefix is DCPS$. The severity level is ; not indicated. The messages are arranged alphabetically by c ident-string. (Refer to the User's GuideUser's Guide for an explanation of the error message format.)
F DCPS$_CONAPPLICATION, Connection request is not to a LAT applications port
E Explanation: This message usually occurs when a LAT D port is not reserved as an applications port, and another device is @ connected to the port that is requested by the printer. The LAT F configuration file LAT$SYSTARTUP.COM should contain a line similar to . the following with the /APPLICATION parameter.
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" ^ SET PORT LTAnnn:/NODE=server-name/PORT=port-name/QUEUE/APPLICATION |
D To avoid this problem, specify a higher port number for the printer.
5 DCPS$_CONTERMINATED, Connection abnormally terminated
H Explanation: This message occurs when communication to H the LAT node is interrupted. This results in a stopped queue. Check the
following:
A DCPS$_CONTIMEOUT, Connection timed out, server not available, or incorrect server name specified
G Explanation: This message occurs when the server name C is not recognized. This problem may indicate the collision of user $ terminal space and the printer port.
F Verify that the server name connected to the printer port is correct. @ Compare the server name specified in the LAT configuration file : LAT$SYSTARTUP.COM with the server name on the LAT device. A LAT$SYSTARTUP.COM should contain a line similar to the following:
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" ^ SET PORT LTAxxx:/NODE=server_name/PORT=port_name/QUEUE/APPLICATION |
F Use the SHOW PORT command to find the server name associated with the printer port:
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" 7 Local> SHOW PORT port-name |
$ DCPS$_LRJACCESSDENIED, Access denied
C Explanation: This message usually occurs when the D group code specified in LAT$SYSTARTUP.COM does not match one of the E groups on the LAT device connected to the printer. Thus, the printer E software does not have access to the LAT port. The LAT configuration F file LAT$SYSTARTUP.COM should contain a line similar to the following:
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" * SET NODE/GROUP=group-list/ENABLE |
E Compare groups, /GROUP=group-list, set in LAT$SYSTARTUP.COM 5 with those set on the LAT device (SHOW PORT command).
/ DCPS$_LRJDELETED, Queue entry deleted by server
H Explanation: This message occurs when someone manually , terminates the connection to the LAT device.
+ DCPS$_LRJILLEGAL, Illegal request parameter
F Explanation: This message indicates that an internal C LAT error has occurred. Contact the HP Customer Support Center and submit a problem report.
& DCPS$_LRJINUSE, Port or service in use
H Explanation: This message usually occurs on a LAT port G when port-name is not set with the queuing parameter (/QUEUE) G enabled or when the queue limit is too small. On the LAT device, enter the following command:
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" 9 SET PORT port-name QUEUE ENABLE |
* DCPS$_LRJNAMEUNKNOWN, Port Name is unknown
E Explanation: This message occurs when the port name G specified in the LAT configuration file LAT$SYSTARTUP.COM is not known H on the server. Compare the port name specified in the LAT configuration F file LAT$SYSTARTUP.COM with the printer port name associated with the ? server. LAT$SYSTARTUP.COM should contain a line similar to the
following:
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" ^ SET PORT LTAnnn:/NODE=server-name/PORT=port-name/QUEUE/APPLICATION |
A Find the name of the printer port associated with the server, by issuing the following command:
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" 9 Local> SHOW PORT port-number |
A DCPS$_LRJNOTOFFERED, Service is not offered on the requested port
C Explanation: This message usually occurs when the B access mode is not set to REMOTE on the LAT port. Use the SET and ? DEFINE commands as follows to set the access mode for the port:
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" F Local> SET PORT port-number ACCESS REMOTEI Local> DEFINE PORT port-number ACCESS REMOTE |
X For more information, refer to the User's GuideUser's Guide or to the 2 troubleshooting guide for your LAT device. |
B Serial printers transmit unsolicited data to the host system when F power-up initialization occurs. The OpenVMS operating system normally G interprets unsolicited data from a terminal device as a login request. B The printer software startup file sets the SECURE_SERVER terminal D characteristic for all printer terminal devices on the host system. F SECURE_SERVER prevents the OpenVMS host and the printer from engaging & in a potentially endless login dialog.
E To eliminate login dialog, set terminal characteristics for terminal 8 devices by using the following procedures in this order:
= AUTOCONFIGURE uses SYSGEN parameters to set default terminal D characteristics for all terminal devices on the system. Your system D will not encounter the login dialog problem if SECURE_SERVER is set < with SYSGEN. The SYSGEN parameter that accomplishes this is x TTY_DEFCHAR2. Refer to the HP OpenVMS System Management Utilities Reference Manual for information on setting SYSGEN parameters.
D The system startup procedure may also set terminal characteristics. D Since this command file executes prior to the printer startup file, C your system will be less vulnerable to the login dialog problem if = SECURE_SERVER is set for printer terminal devices within the SYSTARTUP_VMS file.
D DCPS$EXECUTION_QUEUE.COM (the printer execution queue command file) D sets the SECURE_SERVER terminal characteristic for printer terminal > devices by default. This file is provided in the software kit.
H If your printer is configured on a LAT device in a local area Ethernet, A set the LAT port and the terminal server characteristics for the printer to minimize login dialog. Refer to the Software Installation GuideSoftware Installation Guide for LAT port characteristics. s 11.5 What to Do if Printing Is Slower than Expected
' Slower printing speeds can result from:
D Complex ANSI jobs include those that use many downloaded fonts on a - page. These jobs always take longer to print.
H For serial printers, a 30-second delay before the printing of ANSI jobs H indicates an ANSI prologue mismatch between the ANSI translator and the E print job. On a serial printer, power cycle the printer (turn it off H and then on) to load the appropriate prologue. The first ANSI print job E is delayed by the loading of the prologue, but subsequent ANSI print " jobs are printed more efficiently.
A If your printer is connected to multiple nodes running different C versions of the printing system, power cycling the printer may not E eliminate the 30-second delay. The node that connects to the printer E first persistently loads its prologue. The other nodes must load the D prologue with every print job. To eliminate the delay in this case, K every node should run the same version of the DECprint Supervisor software.
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