CONTENTS

  Title Page

  Copyright Page

  How to Use This Manual

  Audience

  Structure

  Associated Documentation

  Conventions

  Part I    Diagnosing Problems

  1      Introduction to Problem Solving

  1.1     Using This Manual

  1.2     Using the Network Control Program (NCP)

  1.3     Using the CIT Control Program (CITCP)

  1.4     Additional Facilities

  2      Preparations

  2.1     Enabling Event Logging

  3      Identifying Problems

  3.1     First Steps

  3.2     The DEC CIT Server for VMS IVP Fails
    3.2.1      Checking the Physical Link

  3.3     Using the DEC CIT Applications Interface IVP to Diagnose Problems

  4      Fixing Problems with Your CIT System

  4.1     The Link to the PBX Is Down

  4.2     The Device Driver Is Not Loaded

  4.3     User Requests Are Timed Out

  4.4     The CIT Server Is Unavailable
    4.4.1      Insufficient Resources on the Server
    4.4.2      Insufficient DECnet Resources
    4.4.3      Process Quotas Are Insufficient
    4.4.4      Problems with the DEC CIT Server for VMS Software

  Part II    Additional Problem Solving Facilities

  5      Performing Loopback Tests

  5.1     Testing the Communications Link Between the Server Node and the PBX

  6      Trace

  6.1     Setting Trace ON and OFF

  6.2     Specifying a Trace File

  6.3     Reading the Trace Files

  7      Examining the Line Counters

  7.1     Displaying the Line Counters

  7.2     Clearing the Counters

  Part III    Reference Information

  A   Reporting a Problem to Digital

  A.1     Copying the System Dump Files

  B   DEC CIT Messages

  B.1     DEC CIT Error Messages

  B.2     DEC CIT Events