CONTENTS Title Page Copyright Page How to Use This Manual Audience Document Structure Terms and Conventions 1 CSTA/CIT Overview 1.1 Introduction 2 CSTA Services and Corresponding CIT Routines 2.1 Structure CSTA Alternate Call Service-CIT SWAP_WITH_HELD CSTA Answer Call Service-CIT ANSWER_CALL CSTA Clear Connection Service-CIT CANCEL_CALL CSTA Clear Connection Service-CIT HANGUP_CALL CSTA Conference Call Service-CIT CONFERENCE_JOIN CSTA Consultation Call Service-CIT INITIATE_CONFERENCE_CALL CSTA Consultation Call Service-CIT INITIATE_TRANSFER_CALL CSTA Divert Call Service-CIT DEFLECT_CALL CSTA Divert Call Service-CIT PICKUP_CALL CSTA Make Call Service-CIT MAKE_CALL CSTA Make Predictive Call Service-CIT MAKE_PREDICTIVE_CALL CSTA Monitor Start Service-CIT SET_DEVICE_ATTRIBUTES CSTA Monitor Stop Service-CIT SET_DEVICE_ATTRIBUTES CSTA Query Device Service-CIT GET_CHANNEL_INFORMATION CSTA Query Device Service-CIT ASSIGN CSTA Query Device Service-CIT GET_DEVICE_ATTRIBUTES CSTA Retrieve Call Service-CIT RETRIEVE_HELD CSTA Set Feature Service-CIT SET_DEVICE_ATTRIBUTES CSTA Transfer Call Service-CIT TRANSFER_CALL 3 CSTA Event Monitoring 3.1 CSTA Monitoring Service 3.2 CSTA/CIT Event Information Returned 3.2.1 Monitored Event Information Returned 3.2.1.1 CIT Event Field 3.2.1.2 CIT Party Fields 3.3 CSTA/CIT Event Maps 3.3.1 CSTA Call Cleared Event Information/CIT Event Map 3.3.2 CSTA Conferenced Event information/CIT Event Map 3.3.3 CSTA Connection Cleared Event Information/CIT Event Map 3.3.4 CSTA Delivered Event Information/CIT Event Map 3.3.5 CSTA Diverted Event Information/CIT Event Map 3.3.6 CSTA Established Event Information/CIT Event Map 3.3.7 CSTA Failed Event Information/CIT Event Map 3.3.8 CSTA Held Event Information/CIT Event Map 3.3.9 CSTA Network Reached Event Information/CIT Event Map 3.3.10 CSTA Originated Event Information/CIT Event Map 3.3.11 CSTA Queued Event Information/CIT Event Map 3.3.12 CSTA Retrieved Event Information/CIT Event Map 3.3.13 CSTA Service Initiated/CIT Event Map 3.3.14 CSTA Transferred Event Information/CIT Event Map 4 CSTA Parameter Processing TABLES 1-1 CSTA Services and Corresponding CIT Routines 2-1 CSTA forward Types 3-1 CONFERENCED: CSTA Parameters and CIT Event Information Returned 3-2 CONFERENCED: Other CSTA Event Information Returned 3-3 CONNECTION CLEARED: CSTA Parameters and CIT Event Information Returned 3-4 CONNECTION CLEARED: Other CSTA Event Information Returned 3-5 DELIVERED: CSTA Parameters and CIT Event Information Returned 3-6 DELIVERED: Other CSTA Event Information Returned 3-7 DIVERTED: CSTA Parameters and CIT Event Information Returned 3-8 DIVERTED: Other CSTA Event Information Returned 3-9 ESTABLISHED: CSTA Parameters and CIT Event Information Returned 3-10 ESTABLISHED: Other CSTA Event Information Returned 3-11 FAILED: Other CSTA Event Information Returned 3-12 HELD: CSTA Parameters and CIT Event Information Returned 3-13 NETWORK REACHED: Other CSTA Event Information Returned 3-14 ORIGINATED: Other CSTA Event Information Returned 3-15 QUEUED EVENT: CSTA Parameters and CIT Event Information Returned 3-16 RETRIEVED EVENT: CSTA Parameters and CIT Event Information Returned 3-17 TRANSFERRED: CSTA Parameters and CIT Event Information Returned 3-18 TRANSFERRED: Other CSTA Event Information Returned