DEAR CUSTOMER: THIS LETTER IS IN REFERENCE TO THE KIT NUMBER QA-VE4A*-** WITHIN YOUR ORDER. THERE HAS BEEN DETECTED AN INCONSISTENCY IN THE NAME OF THE THE SOFTWARE SAVESET OF THE MUXSERVER 100 LOAD HOST IMAGE AS REFLECTED FROM THE DOCUMENT AA-JC20C-TE AND THE LOAD DISTRIBUTION MEDIA ITSELF. THE LOAD (SOFTWARE) MEDIA'S SAVESET NAME IS MSVAENG023 AND THE NAME OF THE SAVESET AS REFERENCED IN THE DOCUMENT (AA-JC20C-TE) IS MSVA023. WHEN REFERENCING THE SAVESET NAME FOR ACCESS TO THE LOAD HOST SOFTWARE OF THE MUXSERVER 100 PLEASE USE THE MSVAENG023 NAME. IF THERE ARE ANY QUESTIONS IN REGARDS TO THIS ISSUE PLEASE CONTACT US AT 1-800-TEAM CSS . REGARDS RAY BALDWIN PRODUCT ENGINEERING MANAGER AV-PC9QA-TE